OC200 Shows gateway as N/A, unable to run speedtest

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OC200 Shows gateway as N/A, unable to run speedtest

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
OC200 Shows gateway as N/A, unable to run speedtest
OC200 Shows gateway as N/A, unable to run speedtest
2021-09-25 19:18:14
Model: OC200  
Hardware Version: V1
Firmware Version: 4.4.4 1.9.1 Build 20210721 Rel.39263

OC200 Controller dashboard shows N/A for Gateway, but I have the ER605 device active and showing on various reports.  

 

When I try to run the speedtest, the graphic just repeats with the speed needles sweeping around the dial, then an error message appears. 

 

I have set up the speed test to run every 20 hours, but after a week of waiting, the speedtest still fails.

 

Any ideas on what I can check to get the speed test run, and have the 605 appear on the dashboard as the Gateway?

 

 

 

 

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4 Reply
Re:OC200 Shows gateway as N/A, unable to run speedtest
2021-09-27 03:12:23

@dbro 

1. what is the current firmware version of your ER605 ?
2. is the error message you see a general error ?
3. there is a similar post here for your reference, I suggest you check to see if the ISP side is causing the problem.

https://community.tp-link.com/en/business/forum/topic/237140?page=6

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Re:OC200 Shows gateway as N/A, unable to run speedtest
2021-09-27 17:36:18

@dbro I have about half of this same problem. I can run a speedtest successfully, but the results don't hang around across a reboot, and don't appear in the graph.


But the speed test results are terrible. I have symmetrical gigabit fiber, and the Speedtest client on my desktop happily reports 930/930 connecting through the ER605. The built-in speed test usually shows between 300-500 down, and about 800 up.

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#3
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Re:OC200 Shows gateway as N/A, unable to run speedtest
2021-09-27 18:50:39

@Yannie 

 

Here is the info you requested:

 

ER605 Firmware  1.1.1 Build 20210723 Rel.64608

Yes, I am getting the general error as described in post #58: TL-R605 not visible in Dashboard and Speedtest loop - Business Community (tp-link.com)

 

My ER605 connected directly to my Motorola cable modem, which is connected Xfinity/Comcast.   I don't have a firewall in place that I control.

 

Is there a specific IP address or URL that the ER605 is using, that I could try to ping to see if I can access the site manually?

 

 

Dave

 

 

 

 

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#4
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Re:OC200 Shows gateway as N/A, unable to run speedtest
2021-09-28 07:45:21

@dbro The default IP of the ER605 is 192.168.0.1

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#5
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