Router adoption failed

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Router adoption failed

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Router adoption failed
Router adoption failed
2021-11-20 13:57:00 - last edited 2021-11-27 11:08:23
Model: ER7206 (TL-ER7206)  
Hardware Version: V1
Firmware Version: 1.1.1.

Team,

 

See also attached images with the current status:

 

We do a weekly scheduled reboot of all Omada devices.

 

After the reboot of last night the router ends with the status "pending".

 

After a click on pending, the adoption process starts.

Shortly after, this stops with an error message stating that the username/password is not correct.

 

If I click retry and enter the (correct!) username and password, the adoption then ends with the error stating that the device is not compatible with the controller.

The controller is the Linux software edition 4.4.6 => tried re-installing the controller => no improvements.

Noticed several Java exceptions in the server.log (located in folder /opt/tplink/EAPController/logs).

 

Also tried rebooting the router and the controller a few times => no improvements.

 

Username and password is validated by logging into the router itself.

The router states it is not(!) connected to the TP-Link cloud.

 

Within the router, the cloud switch is turned off and the url-field below is empty.

Turning this switch to on and providing the URL doesn't make it any better.

 

The Internet connection and all applications (on-prem and cloud) are working as expected.

Meaning the router seems to be processing traffic? And this more like a cosmetic glitch in the portal?

 

Please advise - where to go from here?

 

 

Kind regards - Will

 

=====

 

 

 

 

*** making it run like clockwork ***
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Re:Router adoption failed-Solution
2021-11-27 11:08:09 - last edited 2021-11-27 11:08:23

Team,

 

See also attached image:

I was able to solve this issue by restoring one of the backups.

 

Meaning I tried restoring weekly backups. After the 3rd restore, everything was working as expected.

Most likely there was an issue in the router-config-files and/or that specific part of the database.

 

 

Thank you - Will

 

=====

 

*** making it run like clockwork ***
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Re:Router adoption failed
2021-11-23 02:06:42

@ITV 

 

Hi,

 

I see in your description that you have reinstalled the controller, can you tell me the current version of the controller?
The error message on your picture looks like the two devices are not compatible with the current firmware.

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Re:Router adoption failed
2021-11-23 04:27:22

Dear @ITV,

 

ITV wrote

If I click retry and enter the (correct!) username and password, the adoption then ends with the error stating that the device is not compatible with the controller.

The controller is the Linux software edition 4.4.6 => tried re-installing the controller => no improvements.

Noticed several Java exceptions in the server.log (located in folder /opt/tplink/EAPController/logs).

 

So you tried to re-install the Linux Controller v4.4.6 but no improvements, right? 

Did you retain data when you re-install the controller?

May I confirm the detailed firmware version of your ER7206 Router?

 

Username and password is validated by logging into the router itself.

The router states it is not(!) connected to the TP-Link cloud.

 

I assume that you are talking about the Cloud-Based Controller management, and its connection shows as disabled below. Please kindly note that it's a setting for Omada Cloud-Based Controller, it doesn't make any sense here since you are using Linux Software Controller.

 

 

 

 

Please advise - where to go from here?

 

Your issue sounds unusual, I'd like to escalate your case to the TP-Link support team for further investigation.

 

They will reach you via your registered email address shortly, please pay attention to your email box later.


Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Router adoption failed
2021-11-23 10:26:34

@Virgo 

 

The controller is version 4.4.6 and the router firmware is 1.1.1.

Please note that things worked as expected in the weeks before.

 

 

Cheers - Will

*** making it run like clockwork ***
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Re:Router adoption failed
2021-11-23 10:29:30

@Fae 

 

The controller is (and was) version 4.4.6. The router firmware is 1.1.1.

And yes - the settings where retained during the re-install.

 

Please note that things worked as expected in the weeks before.

 

Meanwhile I received (and responded) to the e-mail from support.

 

 

Cheers - Will

*** making it run like clockwork ***
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Re:Router adoption failed
2021-11-26 08:24:47

Anybody any suggestions on this?

 

*** making it run like clockwork ***
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Re:Router adoption failed-Solution
2021-11-27 11:08:09 - last edited 2021-11-27 11:08:23

Team,

 

See also attached image:

I was able to solve this issue by restoring one of the backups.

 

Meaning I tried restoring weekly backups. After the 3rd restore, everything was working as expected.

Most likely there was an issue in the router-config-files and/or that specific part of the database.

 

 

Thank you - Will

 

=====

 

*** making it run like clockwork ***
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