AI Roaming may lead EAP into Adopting - Provisioning loop with Controller v5.0.29 - [Case Closed]

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AI Roaming may lead EAP into Adopting - Provisioning loop with Controller v5.0.29 - [Case Closed]
AI Roaming may lead EAP into Adopting - Provisioning loop with Controller v5.0.29 - [Case Closed]
2022-01-12 09:14:14 - last edited 2022-04-02 11:41:57

This Article Applies to:

 

Omada Controller v5.0.29 (Windows)

Omada Controller v5.0.29 (Linux)

OC200 1.14.2 with Built-in Controller v5.0.29

OC300 1.7.0 with Built-in Controller v5.0.29

 

Issue Description/Phenomenon:

 

Recently we received feedback that after upgrading to controller v5.0.29, some Omada EAP devices may get caught in the loop of adopting and provisioning under extreme conditions*, resulting in disconnections on the wireless clients.

 

*Note that the issue above will only occur when both of the following conditions are satisfied:

  • Install Omada EAP in High Density
  • Have the AI Roaming feature enabled.

 

 

Available Solutions:

 

TP-Link team has located the problem, a new firmware version will be released to fix the issue soon.

 

Before the new firmware release, if you happen to suffer from the adopting - provisioning loop issue on EAP with Controller v5.0.29, please disable the AI Roaming feature as a temporary solution.

 

 

[Case Closed] Update:

 

Omada Controller v5.0.30 has been released to fix the issue. Please check for an update.

Omada Controller_v5.0.30 has been released on January 20, 2022

 

 

Feedback:
 

If this was helpful, click the thumbs-up (Kudos) button below.

If there is anything unclear in this solution post, please feel free to comment below.

 

Thank you in advance for your valued feedback!

 

New to the TP-Link Community? Getting Started from this thread: https://community.tp-link.com/en/business/forum/topic/551684
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