Problem with rtsp-stream

Problem with rtsp-stream
Problem with rtsp-stream
2022-02-23 16:23:59
Hardware Version: V2
Firmware Version:

Hi,

we have planned to use some VIGI C300HP cameras with our existing surveillance system. But i have some problems with the rtsp stream, the 64bit-decoder crashes instantly. In 32bit-mode it works but this is not very reasonable, because i could not use the standard Onvif-protocol. 

Are there some particularities of the rtsp-stream?

 

Cheers,

Markus

Cheers!
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#1
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4 Reply
Re:Problem with rtsp-stream
2022-02-24 02:39:02
It sounds like a firmware issue, I can't see any similar issue reported on this forum. You may contact tplink support directly: https://www.tp-link.com/us/support/contact-technical-support/#Knowledge-Support
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#2
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Re:Problem with rtsp-stream
2022-02-24 05:32:10

Dear @AdminSBO,

 

AdminSBO wrote

we have planned to use some VIGI C300HP cameras with our existing surveillance system. But i have some problems with the rtsp stream, the 64bit-decoder crashes instantly. In 32bit-mode it works but this is not very reasonable, because i could not use the standard Onvif-protocol. 

Are there some particularities of the rtsp-stream?

 

To figure out the issue, I'd like to escalate your case to the TP-Link support team for further investigation.

They will reach you via your registered email address shortly, please pay attention to your email box later.

New to the TP-Link Community? Getting Started from this thread: https://community.tp-link.com/en/business/forum/topic/551684
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#3
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Re:Problem with rtsp-stream
2022-03-03 07:40:50

  @Fae Hi, there is no contact with tp-link support until now. Could you push it?

Cheers!
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#4
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Re:Problem with rtsp-stream
2022-03-04 01:35:33

Dear @AdminSBO,

 

AdminSBO wrote

  @Fae Hi, there is no contact with tp-link support until now. Could you push it?

 

I just checked the case status, support has replied to you last Friday and is still waiting for your reply.

 

The Ticket case number is TKID220226578. Could you please double-check your mailbox?

New to the TP-Link Community? Getting Started from this thread: https://community.tp-link.com/en/business/forum/topic/551684
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#5
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