New Reports have incorrect client counts on some pages
So, first off I'm loving the new reports tab on the OC200, very informative..., however, this morning when I took a look at the page, it shows the incorrect number of clients on the network :
You can see from the graph that there are actually 61 clients connected, 48 Wirless and 13 Wired. The summary counts are the same (ie. incorrect) on the tops of pages:
- Summary
- Wireless Summary
- Wired Summary
- Clients (above screenshot)
This loooked fine yesterday just after I upgraded the firmware...
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Dear @d0ugmac1 , @Tescophil ,
Thank you very much for your valuable feedback.
The issue has been escalated to R&D and the problem has now been located and is scheduled to be fixed in Controller v5.4 (no ETA provided yet).
Feel free to subscribe this post to be informed of the new release.
Best Regards!
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Dear @Tescophil ,
Tescophil wrote
So, first off I'm loving the new reports tab on the OC200, very informative..., however, this morning when I took a look at the page, it shows the incorrect number of clients on the network :
You can see from the graph that there are actually 61 clients connected, 48 Wirless and 13 Wired. The summary counts are the same (ie. incorrect) on the tops of pages:
- Summary
- Wireless Summary
- Wired Summary
- Clients (above screenshot)
This loooked fine yesterday just after I upgraded the firmware...
Thank you so much for taking the time to report the issue to our community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.
The ticket ID is TKID220506135, please check your email box and ensure the support email is well received. Thanks!
Best Regards!
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I can corroborate the incorrect counts, especially in some of the new reports. See below, all 16 2.4G clients are missing in the total counts.
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Dear @d0ugmac1 , @Tescophil ,
Thank you very much for your valuable feedback.
The issue has been escalated to R&D and the problem has now been located and is scheduled to be fixed in Controller v5.4 (no ETA provided yet).
Feel free to subscribe this post to be informed of the new release.
Best Regards!
- Copy Link
- Report Inappropriate Content
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