OC200 Cloud not working behind Sonicwall

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OC200 Cloud not working behind Sonicwall

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
OC200 Cloud not working behind Sonicwall
OC200 Cloud not working behind Sonicwall
2022-05-31 21:44:23
Model: OC200  
Hardware Version: V1
Firmware Version: Unknown

We just setup a OC200 + 5 Ap's behind our Sonicwall TZ. The internet works without issue, but we are unable to bind it with the cloud. The error we are getting is that there is no netwok connection. 

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#1
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4 Reply
Re:OC200 Cloud not working behind Sonicwall
2022-06-01 07:24:36

  @HDH_Consulting 

 

Before bind the controller to cloud, make sure your controller has access to the Internet.

It is possible that there are fluctuations in the network and that the network connection is unstable.

Suggest waiting a while before testing again.

Just striving to develop myself while helping others.
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#2
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Re:OC200 Cloud not working behind Sonicwall
2022-06-01 15:55:25

Virgo wrote

  @HDH_Consulting 

 

Before bind the controller to cloud, make sure your controller has access to the Internet.

It is possible that there are fluctuations in the network and that the network connection is unstable.

Suggest waiting a while before testing again.

  @Virgo 

 

Internet is working on the controller and through the AP's. Only the Cloud portion is not working. 

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#3
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Re:OC200 Cloud not working behind Sonicwall
2022-06-02 03:48:48

  @HDH_Consulting 

 

What is the status of the Cloud light on the OC200?
Is the email you use to bind to the cloud account a tplink ID?
It would be helpful if you could provide a screenshot of the error message.


Also, how is the OC200 powered up?
Try changing the cable in the middle of the OC200 to the front end to a shorter cable.

Just striving to develop myself while helping others.
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#4
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Re:OC200 Cloud not working behind Sonicwall
2022-06-03 08:27:36

  @HDH_Consulting 

Never heard a problem with the server. unless it's down. Omada cloud server and the controller, they are regular network traffic. there is no such a NAT issue, double-nat and port blocked. 

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#5
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