"General Error" when opening PoE Schedule

"General Error" when opening PoE Schedule
"General Error" when opening PoE Schedule
2022-06-01 18:19:29
Tags: #Scheduler #error
Hardware Version:
Firmware Version: 5.3.1

Hi all,

 

When opening Settings > Services > PoE Schedule I get a General Error banner. And I can't see the schedules I already have created.

 

I have tested different browsers/computers and same thing.

 

Any solution for this or I would need a clean install?

 

I really need to schedule the POE devices.

 

Thanks,

 

Screenshot:

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#1
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3 Reply
Re:"General Error" when opening PoE Schedule
2022-06-02 01:59:19

Dear @juanchotron,

 

juanchotron wrote

When opening Settings > Services > PoE Schedule I get a General Error banner. And I can't see the schedules I already have created.

 

Need to check more details.

 

Did you set the PoE schedule for your TP-Link PoE switch? What's the model number and firmware version of the switch please?

Is the PoE schedule still working fine on your device? Was opening Settings > Services > PoE Schedule page working well before? 

What else did you do or change before you get the General Error on that page?

New to the TP-Link Community? Getting Started from this thread: https://community.tp-link.com/en/business/forum/topic/551684
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#2
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Re:"General Error" when opening PoE Schedule
2022-06-02 20:03:35

  @Fae 

 

Did you set the PoE schedule for your TP-Link PoE switch? 

R: No, just in the controller

What's the model number and firmware version of the switch please?

R: TL-SG2008P v1.0 firmware 1.0.2 Build 20210806 Rel.55686

Is the PoE schedule still working fine on your device?

Is not longer working

Was opening Settings > Services > PoE Schedule page working well before?

Last time I checked it was working, that last time was around 3 months ago 

What else did you do or change before you get the General Error on that page?

I didn't change anything

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#3
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Re:"General Error" when opening PoE Schedule
2022-06-07 06:51:31 - last edited 2022-06-07 06:52:30

Dear @juanchotron,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID220607038, please check your email box and ensure the support email is well received. Thanks!

New to the TP-Link Community? Getting Started from this thread: https://community.tp-link.com/en/business/forum/topic/551684
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#4
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