OC200 controller went offline and has now been off for 24 hours

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OC200 controller went offline and has now been off for 24 hours

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OC200 controller went offline and has now been off for 24 hours
OC200 controller went offline and has now been off for 24 hours
2022-06-05 15:10:59 - last edited 2022-06-16 09:30:51
Model: OC200  
Hardware Version:
Firmware Version:

My OC200 went on and offline continuously yesterday and then went offline and has not come back on for over 24 hours.  What do I need to do to figure out why?

 

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Re:OC200 controller went offline and has now been off for 24 hours-Solution
2022-06-08 14:15:05 - last edited 2022-06-16 09:30:51

  @ingeborgdot 

 

Seems obvious that you have a loss of comms between the Office and Control rooms, this would cause the symptoms you are seeing.  I think there are 3 ways that this could happen, 1. power glitch in office 2. bad cable between rooms 3. bad power supply on either SG switch or the switch it's connected to downstream.  I do not think this is a broadcast storm issue at this point, however, Occam's Razor may apply later.

 

If it were my network I would do two things:  1. move OC200 to Office and power it directly from a POE port on the SG2210P  2. run a continuous ping with stats from a computer connected in the Control room.  My expectation would be that the AP, and Router would no longer report as down, but that you may notice lost packets between the ping computer and let's say the cable modem or ER605 Wan IP.

<< Paying it forward, one juicy problem at a time... >>
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-05 16:26:16

I will let you know my Omada System setup so it may make more sense. 

In my Office, is where my cable comes in for the cable modem.  I have it attached to the ER605 and then run it into my Office switch.  The office switch runs out to different places, but also runs out to my control room where I have 2 switches (a 16 port and 8 port PoE switch). These control room switches run to most of the stuff in my house including the OC200 which is located in the control room.

In the control room I replaced the cable to the OC200 and waited 5 minutes, but nothing happened.  I then reset the control room PoE switch it was connected to and nothing happened.  I reset the 16 port control room switch and the OC200 finally gave me both lights and came back online after a couple of minutes.  I don't know if the issue is with the switch or something deeper??? I think it may be related to something in my office according to the alerts I had been getting.  I will show you the alerts if anyone would care to comment. 

Jun 05, 2022 10:16:27   am
 
Hallway EAP was disconnected.
Jun 05, 2022 10:16:27   am
 
ER605 Router was disconnected.
Jun 05, 2022 10:16:27   am
 
Hallway EAP was disconnected.
Jun 05, 2022 06:45:11   am
 
Office Switch was disconnected.
Jun 05, 2022 06:41:21   am
 
ER605 Router was disconnected.
Jun 05, 2022 06:41:21   am
 
Office Switch was disconnected.
Jun 05, 2022 06:20:01   am
 
ER605 Router was disconnected.
Jun 05, 2022 06:20:01   am
 
Hallway EAP was disconnected.
Jun 05, 2022 06:20:01   am
 
Hallway EAP was disconnected.
Jun 05, 2022 05:55:31   am
 
Office Switch was disconnected.
Jun 05, 2022 05:51:41   am
 
ER605 Router was disconnected.
Jun 05, 2022 05:37:11   am
 
Hallway EAP was disconnected.
Jun 05, 2022 05:37:11   am
 
Office Switch was disconnected.
Jun 05, 2022 05:37:01   am
 
Office Switch was disconnected.
Jun 05, 2022 05:03:41   am
 
ER605 Router was disconnected.
Jun 05, 2022 05:02:51   am
 
Hallway EAP was disconnected.
Jun 05, 2022 05:02:41   am
 
Office Switch was disconnected.
Jun 05, 2022 04:51:21   am
 
ER605 Router was disconnected.
Jun 05, 2022 04:51:11   am
 
Hallway EAP was disconnected.
Jun 05, 2022 04:51:01   am
 
Office Switch was disconnected.
Jun 05, 2022 04:33:31   am
 
ER605 Router was disconnected.
Jun 05, 2022 04:33:31   am
 
Hallway EAP was disconnected.
Jun 05, 2022 04:33:31   am
 
Office Switch was disconnected.
Jun 05, 2022 02:04:41   am
 
ER605 Router was disconnected.
Jun 05, 2022 02:01:41   am
 
Hallway EAP was disconnected.
Jun 05, 2022 02:01:41   am
 
Office Switch was disconnected.
Jun 05, 2022 02:01:41   am
 
Hallway EAP was disconnected.
Jun 05, 2022 01:48:31   am
 
Office Switch was disconnected.
Jun 05, 2022 12:54:21   am
 
ER605 Router was disconnected.
Jun 05, 2022 12:54:11   am
 
Hallway EAP was disconnected.
Jun 05, 2022 12:54:01   am
 
ER605 Router was disconnected.
Jun 05, 2022 12:40:51   am
 
Hallway EAP was disconnected.
Jun 05, 2022 12:40:31   am
 
Office Switch was disconnected.
Jun 05, 2022 12:32:21   am
 
ER605 Router was disconnected.
Jun 05, 2022 12:32:21   am
 
Hallway EAP was disconnected.
Jun 05, 2022 12:32:01   am
 
Office Switch was disconnected.
Jun 05, 2022 12:16:21   am
 
ER605 Router was disconnected.
Jun 05, 2022 12:16:21   am
 
Hallway EAP was disconnected.
Jun 05, 2022 12:16:11   am
 
ER605 Router was disconnected.
Jun 04, 2022 04:31:50   pm
 
Office Switch was disconnected.
Jun 04, 2022 04:31:41   pm
 
Hallway EAP was disconnected.
Jun 04, 2022 04:31:40   pm
 
Hallway EAP was disconnected.
Jun 04, 2022 03:59:31   pm
 
Office Switch was disconnected.
Jun 04, 2022 03:59:31   pm
 
ER605 Router was disconnected.
Jun 04, 2022 03:59:30   pm
 
Office Switch was disconnected.
Jun 04, 2022 03:37:00   pm
 
ER605 Router was disconnected.
Jun 04, 2022 03:37:00   pm
 
Hallway EAP was disconnected.
Jun 04, 2022 03:35:10   pm
 
Office Switch was disconnected.
Jun 04, 2022 01:45:21   pm
 
ER605 Router was disconnected.
Jun 04, 2022 01:45:21   pm

All of the alerts came from the office where the ER605 and Office switch is located.  The Hallway EAP is on the Office Switch.  Any ideas?  Can I find out more info somehow? If so, where?  

Thanks.

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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-06 08:06:04

  @ingeborgdot 

 

Is it convenient to provide you with the hardware and software versions of these devices?
What is the hardware and software version of the controller?

Did this problem occur after changing any settings or upgrading the firmware version?


Are there any address reservations settings on the controller?

It would be better to check if there are any IP conflicts in the network?

Just striving to develop myself while helping others.
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-06 12:20:02

  @Virgo I was down at the time, and couldn't find the info. Here it is.

Router - ER605 V2.0 - 2.0.1 Build 20220223 Rel.68551

Switch - TL-SG2210P v3.20 -  3.20.2 Build 20210806 Rel.55686

EAP - EAP245 v3.0 - 5.0.5 Build 20220216 Rel. 61848

OC200 - OC200 2.0 - Version 5.1.7 Firmware 2.1.2 Build 20220323 Rel.60697

 

There has been no settings changes for days. Nothing was changed, it just started happening.

All of the devices I have are are setup static. Many of my clients are static also, like my cameras, and several servers that need to be static, my printer, and my 2 NAS.  I have 2 things set for reservations.

I have not seen any alerts or anything that say there may be an ip conflict. I guess I'm not sure where to look in that case.

 

 

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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-07 12:34:47

I had 4 new alerts this morning, 4 is good compared to 54 and totally going offline for 24 hours. 

Looking at the content, it started with the Hallway EAP, then 9 seconds later, the office switch which is connected to the EAP, then 1 second later, the ER605 router disconnected.  Then 2 minutes later the office switch shows disconnected again and that is it.  Is there anything, anyplace that shows the reason for the disconnecting?  

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#5
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-07 17:06:07
The one thing I'm noticing is that almost 99% of events are from the starting point of the entire system. It starts with the EAP245 disconnecting, then it goes to the office switch, and then the ER605. There are numerous device events where is says the EAP readopted automatically, and then the ER605 readopts after that. I'm looking over everything I can.
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#6
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-07 17:24:41

  @ingeborgdot 

 

Can you provide the topology image from your Controller?

<< Paying it forward, one juicy problem at a time... >>
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#7
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-07 17:39:42

  @d0ugmac1 I'm sorry, ignorance here. Topology image?

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#8
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-08 04:49:12

  @ingeborgdot 

 

Yes, a network topology diagram can help to locate the problem more clearly.

You can show how all the devices are connected and what are the approximate IP addresses?

Just striving to develop myself while helping others.
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Re:OC200 controller went offline and has now been off for 24 hours
2022-06-08 13:05:41

  @Virgo I don't know what I was thinking.  I do know what topology is.  I wasn't thinking I guess.

Anyway, I have looked at every item in the house that I have on the network.  Every one of them is accounted for and all ip addressess are accounted for.  None are conflicting.  My issue seems to be coming from the first 3 links in the chain of the whole system. 

The Hallway EAP disconnects, then the Router, then the switch. It has done this cycle twice this morning already.

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Re:OC200 controller went offline and has now been off for 24 hours-Solution
2022-06-08 14:15:05 - last edited 2022-06-16 09:30:51

  @ingeborgdot 

 

Seems obvious that you have a loss of comms between the Office and Control rooms, this would cause the symptoms you are seeing.  I think there are 3 ways that this could happen, 1. power glitch in office 2. bad cable between rooms 3. bad power supply on either SG switch or the switch it's connected to downstream.  I do not think this is a broadcast storm issue at this point, however, Occam's Razor may apply later.

 

If it were my network I would do two things:  1. move OC200 to Office and power it directly from a POE port on the SG2210P  2. run a continuous ping with stats from a computer connected in the Control room.  My expectation would be that the AP, and Router would no longer report as down, but that you may notice lost packets between the ping computer and let's say the cable modem or ER605 Wan IP.

<< Paying it forward, one juicy problem at a time... >>
Recommended Solution
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