Home

Forums

Stories

Knowledge Base

Business Community > Controllers > Internet Capacity N/A and Gateway N/A

< Controllers

Internet Capacity N/A and Gateway N/A

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Internet Capacity N/A and Gateway N/A

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tescophil

2022-06-13 15:15:03 - last edited 2022-06-15 05:33:12

Posts: 161

Helpful: 87

Solutions: 5

Stories: 0

Registered: 2020-11-27

Internet Capacity N/A and Gateway N/A

2022-06-13 15:15:03 - last edited 2022-06-15 05:33:12

Model: OC200

Hardware Version: V1

Firmware Version: 1.15.2 Build 20220323 Rel.60717

So, Internet capacity and Gateway both show N/A on the dashboard. The gateway WAN is online, but shows 0 for upload/download activity and Pkts/Bytes.

The internet is working fine, it's just the displays arnt working (was fine this morning)

I'm also connected in over a VPN and the interface shown no VPN's active

Shows the same info on the phone app, either connected locally or via the cloud.

Any ideas ?

1 Accepted Solution

Tescophil

LV3

2022-06-14 06:35:09 - last edited 2022-06-15 05:33:12

Posts: 161

Helpful: 87

Solutions: 5

Stories: 0

Registered: 2020-11-27

Re:Internet Capacity N/A and Gateway N/A-Solution

2022-06-14 06:35:09 - last edited 2022-06-15 05:33:12

@Somnus

Its an ER605 V2 2.0.1 Build 20220223 Rel.68551

Ran the speed test several times and it made no difference.

Finally I tried rebooting the OC200 and everything can back on, obviously there is s bug here somewhere between the ER605 and OC200...

Recommended Solution

4 Reply

Philbert

LV5

2022-06-13 20:23:32

Posts: 2607

Helpful: 1560

Solutions: 274

Stories: 0

Registered: 2020-11-08

Re:Internet Capacity N/A and Gateway N/A

2022-06-13 20:23:32

@Tescophil

The gateway will only record stats if you have an Omada compatible router in place, something like the ER605

It wont be able to record stats for ISP / Non Omada routers so should appear as N/A

Do you have an omada router?

Tescophil

LV3

2022-06-13 20:33:01

Posts: 161

Helpful: 87

Solutions: 5

Stories: 0

Registered: 2020-11-27

Re:Internet Capacity N/A and Gateway N/A

2022-06-13 20:33:01

@Philbert

Yep, an ER605.., like I said, it was working fine this morning....

Somnus

LV5

2022-06-14 05:37:32 - last edited 2022-06-15 06:15:58

Posts: 1212

Helpful: 226

Solutions: 72

Stories: 0

Registered: 2021-06-14

Re:Internet Capacity N/A and Gateway N/A

2022-06-14 05:37:32 - last edited 2022-06-15 06:15:58

@Tescophil What is the firmware version of your ER605? Is it up to date?

Try run speedtest manually on Dashboard->ISP Load section, to see if there is any difference.

Edit: Glad to hear you've solved the issue! Good to know a simple rebooting is the solution.

Tescophil

LV3

2022-06-14 06:35:09 - last edited 2022-06-15 05:33:12

Posts: 161

Helpful: 87

Solutions: 5

Stories: 0

Registered: 2020-11-27

Re:Internet Capacity N/A and Gateway N/A-Solution

2022-06-14 06:35:09 - last edited 2022-06-15 05:33:12

@Somnus

Its an ER605 V2 2.0.1 Build 20220223 Rel.68551

Ran the speed test several times and it made no difference.

Finally I tried rebooting the OC200 and everything can back on, obviously there is s bug here somewhere between the ER605 and OC200...

Internet Capacity N/A and Gateway N/A

Internet Capacity N/A and Gateway N/A

Information

Voters 0

Tags