EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9

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EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-06-30 17:29:59
Model: EAP225-Outdoor  
Hardware Version: V1
Firmware Version: 5.0.9

After a few minutes of the online state, got a Missing heartbeat, and was Disconnected after that.

Access point still accessible via network (ping)

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#1
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-07-01 06:47:51

  @DmitryG 

 

It seems like the mostly reason is the changing of the controller V5's ports.

Suggest you can check whether Port 29810-29814 is opening in your network.

And this article may help you:

https://community.tp-link.com/en/business/forum/topic/559150

Just striving to develop myself while helping others.
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#2
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-07-01 07:04:41 - last edited 2022-07-01 07:07:13

From network:

 

nmap -p29810-29814 192.168.111.4
Starting Nmap 7.92  at 2022-07-01 09:03 CEST
Nmap scan report for 192.168.111.4
Host is up (0.036s latency).

PORT      STATE  SERVICE
29810/tcp closed unknown
29811/tcp open   unknown
29812/tcp open   unknown
29813/tcp open   unknown
29814/tcp open   unknown

Nmap done: 1 IP address (1 host up) scanned in 0.22 seconds

 

On Omada controller:

 

root@wlc:~# nmap -p29810-29814 0
Starting Nmap 7.70  at 2022-07-01 07:06 UTC
Nmap scan report for 0 (0.0.0.0)
Host is up (0.000040s latency).

PORT      STATE    SERVICE
29810/tcp filtered unknown
29811/tcp open     unknown
29812/tcp open     unknown
29813/tcp open     unknown
29814/tcp open     unknown

Nmap done: 1 IP address (1 host up) scanned in 1.44 seconds

 

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#3
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-07-07 09:10:31

Any update from tp-link team?

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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-07-08 05:52:55

  @DmitryG 

heartbeat missed = losing connection to the controller. they're no longer communicating. 

something's blocking. do you run firewalls on the controller side? 

do you have multiple dhcp servers? are they getting different IPs?

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#5
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-07-08 07:31:49

  @Tedd404 no any firewalls in network, also access point keep connected about 1m after boot, then got a heartbeat and disconnected state, also EAP115(EU) v4.0 in same site working without any issues. Look like it's a firmware defect because before the update all worked fine.

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#6
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-07-24 15:25:15

UP!

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#7
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-08-15 17:09:47
UP!
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#8
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Re:EAP225-Outdoor(EU) v1.0 stop working after update to 5.0.9
2022-08-17 06:39:28

  @DmitryG 

 

Some questions:

What is the firmware version of your current working and non-working EAP?
Which firmware version was this EAP225 before it was upgraded?
What is your current controller version?


It might be more helpful if you could briefly describe the network topology of all your devices.
Also is this EAP225 actually working properly?


Have you tried RESET EAP and then re-adopt to try it?

Just striving to develop myself while helping others.
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#9
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