TL-SG3428MP firmware update make switch unmanageable

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TL-SG3428MP firmware update make switch unmanageable

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TL-SG3428MP firmware update make switch unmanageable
TL-SG3428MP firmware update make switch unmanageable
2022-09-05 08:04:21 - last edited 2022-09-21 03:24:53
Model: TL-SG3428MP  
Hardware Version: V4
Firmware Version: 4.0.0

I am using Omada 5.5.6.
 
When I update the firmware on this switch to 4.0.1 Build 20220606 Rel.58990, it becomes unmanageable.
 
The switch still functions with its last configuration, but it disconnects from Omada, it is not possible to login via SSH or the serial console.  It accepts the password but hangs before a prompt is displayed.  The only way to recover the switch it to load the backup image and reboot using the serial console.

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Re:TL-SG3428MP firmware update make switch unmanageable-Solution
2022-09-21 03:24:42 - last edited 2022-09-29 09:51:23

Hi there,

 

Thank you for coming to TP-Link Community for help!

 

If you are suffering from the same issue that the switch became unmanageable after updating a firmware, please follow this post for available solutions. Thanks for your cooperation and patience. See you in the community soon!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:TL-SG3428MP firmware update make switch unmanageable
2022-09-06 07:55:13

Dear @greenwing,

 

greenwing wrote

I am using Omada 5.5.6.
When I update the firmware on this switch to 4.0.1 Build 20220606 Rel.58990, it becomes unmanageable.
 
The switch still functions with its last configuration, but it disconnects from Omada, it is not possible to login via SSH or the serial console.  It accepts the password but hangs before a prompt is displayed.  The only way to recover the switch it to load the backup image and reboot using the serial console.

 

Thank you for taking the time to post the issue in TP-Link Community!

 

The issue sounds unusual, our support engineer would like to look into the issue but need to confirm some information with you. Would you mind helping our engineers to check more info?

 

I've created a support ticket via your registered email address, and the ticket ID is TKID220906181, if you are willing to help, please check your email box and give it a response for follow-up. Thanks!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:TL-SG3428MP firmware update make switch unmanageable
2022-09-08 21:24:42 - last edited 2022-10-13 10:32:01

EDIT

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#3
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Re:TL-SG3428MP firmware update make switch unmanageable-Solution
2022-09-21 03:24:42 - last edited 2022-09-29 09:51:23

Hi there,

 

Thank you for coming to TP-Link Community for help!

 

If you are suffering from the same issue that the switch became unmanageable after updating a firmware, please follow this post for available solutions. Thanks for your cooperation and patience. See you in the community soon!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
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