Omada Hardware controller oc300 fails to upgrade device connected in different sites
Omada Hardware controller oc300 fails to upgrade device connected in different sites
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HI
i have two created sites in omada oc300 .
Both sites is connected through AUTO IPSEC VPN
My network is
ER605 (1) v 2 ---- Internet ---- ER7206(2)----Omada Controller v5.4.7
Both router is connected with controller. I have port forward All 29810 to 29814 on ER 7206 SITE A.
I have forwarded my controller https port on er 7206 and port All 29810 to All 29814 . All ports is accesible through my phone internet and other internet outside my network.
My ER 7206 where omada oc300 is located is site A
SITE B IS WHERE MY ER 605 is located.
BUT WHEN I UPGRADE SITE B - ER 605 Router firmware i get below error ::
[Failed]Failed to upgrade ER-605 ROUTER to firmware version 2.0.0 Build 20220106 Rel.56391 online. Please check your network configuration and make sure the device can access the Controller's HTTPS management port.
ALSO my network is simple . there is no VLAN or ACL or Static routing.
MY controller https port is accesible through internet , so the NAT port forwarding is working.
BUT Still i get the error.
PLEASE HELP WITH THIS ERROR.
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perhaps if i set my "device management" to an external fqdn... have to be careful, the remote device is 400 miles away... have it set for a subnet ip now.
is there a way to get detailed logs out of this equipment?
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Good morning,
Exactly the same problem here.
We have 5 sites, all connected over VPN to an OC200 controller. Fantastic system that really does the job. Cannot praise the TPLink people enough.
The only thing that keeps refusing to cooperate is the update. I need to update my remote gateways ER605 from V2.0.0 to V2.1.2 but can't seem to get the job done when the device is controlled by the OC200.
Whilst everything is correctly configured, all ports are open, updates keep failing with the following message:
Upgrade over VPN keeps failing
All ports open...
As you can see above all necessary ports are accessible on the side of the device.
I keep searching for a solution but I hope the support team of TPLink can jump in. They are welcome to log into our system ;-)
All the best,
Stefaan.
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@MeninGate I am using the software controller which may have different port requirements. The solution for me was opening TCP 8043 inbound in addition to 29811-29814 and UDP 29810. Not sure about the hardware controller. Good luck.
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@kdurigan This actually worked! I I forwarded the TCP port 443 from the gateway to the controller at the main site, and then was able to update the gateway at the remote site. The port is definitely listening and when attempting to connect to it, it complains that the request requires TLS.
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@jameslmoser - good to know. I got a hadrware controller recently and have not yet lived through an upgrade. I have not made any changes to my firewall config so we will see if the next upgrade fails or not! Last month I did successfully upgrade the ER7206 router with the hardware controller, and I successfully installed a self-signed certificate so I do not get the silly error that the site may not be safe when opening the web UI. So far so good with the hardware controller...
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