OC300 unarchived alerts

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

OC300 unarchived alerts

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
OC300 unarchived alerts
OC300 unarchived alerts
2022-12-15 09:53:33 - last edited 2022-12-15 20:29:42
Model: OC300  
Hardware Version: V1
Firmware Version: OC300(UN)_V1_1.17.7 Build 20221206

Could You please help me,

as after upgrading today to the latest version of OC300 firmware I have the inscription "2 Unarchived Alerts" in the Log section of Omada Controller though in the same section in CONTENT there is an inscription "No entry in the table.".

Whichever I do, trying to archive, nothing changes. But if a new alert is generated, I ca easily archive it.

How to get rid of this inscription? 

  0      
  0      
#1
Options
2 Accepted Solutions
Re:OC300 unarchived alerts-Solution
2022-12-15 16:13:10 - last edited 2022-12-15 20:29:42

  @VitaliyT This is a bug.... if you use the mobile app you'll see the 2 alers and will be able to archive them. Several people have reported it in another thread.

Recommended Solution
  7  
  7  
#2
Options
Re:OC300 unarchived alerts-Solution
2022-12-16 06:36:28 - last edited 2022-12-16 11:55:23

  @VitaliyT 

 

you can log into the app without the controller being in the cloud, add it as a local controller in the app

Recommended Solution
  0  
  0  
#4
Options
8 Reply
Re:OC300 unarchived alerts-Solution
2022-12-15 16:13:10 - last edited 2022-12-15 20:29:42

  @VitaliyT This is a bug.... if you use the mobile app you'll see the 2 alers and will be able to archive them. Several people have reported it in another thread.

Recommended Solution
  7  
  7  
#2
Options
Re:OC300 unarchived alerts
2022-12-15 20:19:48

  @VitaliyT 

 

Thank You! Unfortunatly I am not using cloud access with Omada controller, so I cannot login using Omada application. I hope the bug will be corrected in the next version of the firmware. Moreover I hope the next version will return the option to delete archived alerts.

  0  
  0  
#3
Options
Re:OC300 unarchived alerts-Solution
2022-12-16 06:36:28 - last edited 2022-12-16 11:55:23

  @VitaliyT 

 

you can log into the app without the controller being in the cloud, add it as a local controller in the app

Recommended Solution
  0  
  0  
#4
Options
Re:OC300 unarchived alerts
2022-12-16 11:57:22
Thank You! It was a very good solution for me and my issue has been resolved.
  0  
  0  
#5
Options
Re:OC300 unarchived alerts
2023-04-13 14:07:27

Well, it's Apr.2023 and I have the same problem. I have a OC200 v1 running 1.21.7 Build 20221206 Rel.58608 and I have 1 Unarchived Alerts that doesn't show up anywhere. It's not important, but after 4 months I would've thought this problem would've been resolved already.

  0  
  0  
#6
Options
Re:OC300 unarchived alerts
2023-04-13 17:56:13

  @llagosjx 

 

So why don't you give the latest software for your OC200 a shot and try again?

https://community.tp-link.com/en/business/forum/topic/605278

  0  
  0  
#7
Options
Re:OC300 unarchived alerts
2023-04-14 13:50:19

  @Hoamboy

Thanks for the link to the new beta, I though I had the latest firmware (from 2022-12-14).

I have installed the new beta "OC200(UN)_v1_1.24.0_Build 20230328" and it solved the problem. I have finally been able to see the ghost event and archive it.

  0  
  0  
#8
Options
Re:OC300 unarchived alerts
2023-04-14 14:06:26

  @llagosjx 

 

Sweet.

Thanks for letting us know.

 

And by te way, as of today there's another - this time final - version out there for your controller:

https://community.tp-link.com/en/business/forum/topic/605964

  0  
  0  
#9
Options

Information

Helpful: 0

Views: 969

Replies: 8

Related Articles