EAP653(EU) require factory reset every time SG3428MP switch firmware is updated

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EAP653(EU) require factory reset every time SG3428MP switch firmware is updated

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2022-12-21 19:03:58
Model: EAP653  
Hardware Version: V1
Firmware Version: 1.0.4

It seems that every time I do a firmware update on my SG3428MP switch, both of my connected EAP653 APs fail to reconnect to the Omada controller.

 

They seem to go from "Disconnected" to "Provisioning", then back to "Disconnected". It's really getting annoying now.

 

The only way to fix it is to factory reset the EAPs, which means I then need to readopt them and re-address them.

 

Anyone know of a permanent fix?

 

Kevin

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#1
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9 Reply
Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2022-12-23 09:25:55

Dear @Bawjaws ,

 

Bawjaws wrote

It seems that every time I do a firmware update on my SG3428MP switch, both of my connected EAP653 APs fail to reconnect to the Omada controller.

They seem to go from "Disconnected" to "Provisioning", then back to "Disconnected". It's really getting annoying now.

The only way to fix it is to factory reset the EAPs, which means I then need to readopt them and re-address them.

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID221242697, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-01-11 16:52:22 - last edited 2023-01-11 16:52:37

Hello,

I have the same problems with the EAP653 and the TL-SG3428MP. Even if I upgrade other switches, like the TL-SG2008P, the EAP653 is always in a adopt loop and has to be reset. And that's with every firmware update. Very annoying.

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#4
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-01-13 03:59:51

Total2003 wrote

Hello,

I have the same problems with the EAP653 and the TL-SG3428MP. Even if I upgrade other switches, like the TL-SG2008P, the EAP653 is always in a adopt loop and has to be reset. And that's with every firmware update. Very annoying.

Dear @Total2003 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. 

The ticket ID is TKID230122985, please check your email box and ensure the support email is well received. Thanks!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-01-19 06:46:52 - last edited 2023-01-19 20:28:37

  @Bawjaws 

 

Wow, exactly the same here! Thought I was only one!!

 

 Upgraded eap last night, no issues. Then upgraded my 2008 switch that the eap is connected to and now it's constantly cycling disconnected/provisioning

 

Update: reset and adopt fixed, only takes few mins but still annoying. 

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#6
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-07-12 12:25:09

Same issue here. Not only after a Switch Firmware upgrade. But also a reboot of the switch make a EAP653 Disconnected.

 

As these are ceiling mounted devices, it is hard to reset the device.

 

EAP653(EU) v1.01.0.4 Build 20220921 Rel. 73428

TL-SG3428XMP v2.0  |  2.0.5 Build 20230602 Rel.76586

 

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#7
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-07-19 10:50:01

Hi @JoostvdL,
 

Sorry that you have the same problem. I also have APs mounted on the ceiling and they are as you say hard to reset.
 

Unfortunately I think it will be a long time before a solution comes. Since the beginning of the year I am in contact with TPlink and unfortunately I still have not received a final solution. Requests for new firmware or a date to fix the problem was also not answered.
 

Such a quality for a business product is pretty disappointing. Perhaps it is better to switch to the other big manufacturers...

Greetings Total2003

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#8
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-07-19 11:24:50

  @QuaCKeReD 

 

updated my switch other day…AP still connected!!!

 

Yay

 

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#9
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-07-19 12:00:07

@QuaCKeReD 

 

you have given me hope, that they fixed it. Just upgraded my TL-SG2008P v2.0 and now climbing the ceiling again :) Thx TP-Link

Greetings Total2003

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#10
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Re:EAP653(EU) require factory reset every time SG3428MP switch firmware is updated
2023-12-28 20:42:36

  @Total2003 

 

Same thing happened to me earlier this week.

 

A SG2008P upgrade got my EAP653(EU) in a disconnected state.

 

Tried to reboot the switch, update the controller and cycle the POE. It got my nowhere and i am left with no Wifi in the house while being away. However a part of my smarthome devices is wifi based.... leaving me without control.

I am a bit disappointed, to say the least...

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#11
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