Business Community > Controllers > After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
< Controllers

After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-01-14 16:52:31 - last edited 2023-02-14 06:09:48
Tags: #443
Model: Omada Software Controller (Windows)  
Hardware Version: V5
Firmware Version: V5.8.4
I had my Windows Software controller working on port 443 until now, so up to and including 5.7.4. version.
After upgrading from 5.7.4 to 5.8.4 I started seeing blank screens.
For example, the new global dashboard was empty.
I then uninstalled the entire controller software 5.8.4.
Then I reinstalled the software.
And chose to restore a backup during the installation.
As a result, everything seemed to work again.
I just had to install a new certificate and change the default port 8043 to 433.
After adjusting the port, I had blank screens again.
I then did everything all over again, only this time I did not change the port to 443, and now everything works normally.
I suspect there is still a bug in working over port 443, can someone confirm?

 

 

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)-Solution
2023-02-14 06:09:29 - last edited 2023-02-14 06:09:48

Dear @dbergloev ,

 

Thanks for reporting this issue to our community!

 

The support engineer has located the issue is a Browser Caching issue, and it can be resolved by clearing the cache of the browser or changing different browsers.

And this issue will also be continuously optimised in subsequent versions of the controller.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  1  
  1  
#8
Options
9 Reply
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-01-17 11:35:01

  @cmcouwenb 

 

I am also currently running Controller V5.8 and have tried changing the port to 443 without similar problems.

Have you checked to see if there are any devices on your network or server that are already occupying port 443?

Just striving to develop myself while helping others.
  0  
  0  
#2
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-01-18 22:14:17

  @Virgo 

There are no network services on that server using port 443.

Here are some screenshots how it looks like when running on port 443, so a lot of menu's have blanks as a result.

  0  
  0  
#3
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-01-18 22:20:37
Also noticed that using localhost:443 everything looks normal.
  0  
  0  
#4
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-01-22 01:03:54

  @cmcouwenb I am having the same issue, nothing to do with changing port, I installed the 5.8.4 update and when Omada started I am missing all the data, all I have is 3 tabs on the side.
I have no idea what happened, did you find a fix for the issue?
Patrick

  0  
  0  
#5
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-02-10 08:00:56

Dear  @cmcouwenb 

 

Have you tried to clean the web browser cache? Or try another web browser, like google chrome incognito mode?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#6
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-02-13 21:19:53

  @Hank21 

 

I have the exact same problem. I had my docker set to ":latest", and got the 5.8 update, which broke everything. I thought it may have been because I updated from 5.6, skipping 5.7 in between. I tried reinstalling it, but same. I then tried installing docker and Omada Controller on an amd64 test server (main server was arm64), but I got the same result. Now I am running 5.7 without any issues.

  0  
  0  
#7
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)-Solution
2023-02-14 06:09:29 - last edited 2023-02-14 06:09:48

Dear @dbergloev ,

 

Thanks for reporting this issue to our community!

 

The support engineer has located the issue is a Browser Caching issue, and it can be resolved by clearing the cache of the browser or changing different browsers.

And this issue will also be continuously optimised in subsequent versions of the controller.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  1  
  1  
#8
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-03-19 16:43:00 - last edited 2023-03-19 16:43:46

I am still experiencing this issue on Safari and Chrome browsers (cache cleared) with versions 5.8.4 and 5.9.9. Version 5.7.4 works fine. Any advise on how to solve this issue? Thank you 

  0  
  0  
#9
Options
Re:After upgrade of Omada Software Controller V5.7 to V5.8.4 Windows no data is shown (using port 443)
2023-03-20 07:28:52

Hi @RobGob ,

 

RobGob wrote

I am still experiencing this issue on Safari and Chrome browsers (cache cleared) with versions 5.8.4 and 5.9.9. Version 5.7.4 works fine. Any advise on how to solve this issue? Thank you 

 

When you use controller 5.9.9, is the error message(404/the page you visited does not exist) just like this post showing on Global page?

 

Or is there any other error messages reported?

Can you share a screenshot?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#10
Options

Information

Helpful: 0

Views: 1610

Replies: 9

Tags

443
Related Articles
During Omada controller upgrade, failed to upgrade db
788 0
 Omada Software Controller - Controller Setting Grayed out - How to backup for upgrade
397 0
 Omada Software Controller
581 0
 Omada controller software
379 0
recovering omada software controller from a backup after OS corruption
308 0
Omada software kick out
203 1
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.