[SOLVED] Wireless devices can not print to wired printer

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[SOLVED] Wireless devices can not print to wired printer

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[SOLVED] Wireless devices can not print to wired printer
[SOLVED] Wireless devices can not print to wired printer
2023-03-12 11:22:31 - last edited 2023-04-21 01:35:22
Model: EAP653   SG2008P   TL-SG3428X  
Hardware Version: V1
Firmware Version: 1.0.4

Hi,

 

First time posting so excuse me if it is not the correct place to ask this question. I have a printer wired and assigned to a VLAN (50) and can print from other wired devices on that VLAN. The topology looks like following:

 

TL-SG3428X --> TL-SG2008P --> EAP653 --> wireless client (10.0.50.15)

                     \--> Wired printer (10.0.50.3 Static IP)

 

I defined the following LAN:

 

NAME PURPOSE SUBNET PORTAL PORTAL NAME ACCESS CONTROL RULE RATE LIMIT VLAN ACTION

GuestNetwork

VLAN

         

99

 

IoT

VLAN

         

50

 

LAN

Interface

192.168.0.1/24

       

1

 

Main

VLAN

         

10

 

Work

VLAN

         

20

 

 

On the TL-SG3428X I assigned profile IoT to the port of the printer and enabled the ALL and IoT VLAN interface. The port to the TL-SG2008P has Profile ALL. on the TL-SG2008P, all ports have profile ALL. and Vlan interfaces ALL and IoT are enabled. On the EAP653, I added different SSID, of which two I added to VLAN 50. The clients are connected to JR.

 

SSID NAME

SECURITY

BAND

GUEST NETWORK

PORTAL

PORTAL NAME

ACCESS CONTROL RULE

RATE LIMIT

VLAN

 
Guest WPA-Personal 2.4 GHz YES       YES 99  
JRIoT WPA-Personal 2.4 GHz
5 GHz
          50  
JRWork WPA-Personal 2.4 GHz
5 GHz
6 GHz
          20  
JR WPA-Personal 2.4 GHz
5 GHz
6 GHz
          50

 

The profile for ALL has as a native Network LAN and tagged networks IoT, as unatgged network LAN. the IoT profile has Native network IoT, not tagged Networks and untagged Network IoT.

 

I can see and ping the printer on most wireless devices, but not add it or print. (Bonjour and airprint see the printer but I can not add it to my printers).

 

Thanks in advance

 

 

EDIT: As a side note, If I remove the VLAN tag from the SSID and change the profile for the printer port to ALL, I can print from wireless devices without problems.

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#1
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1 Accepted Solution
Re:Wireless devices can not print to wired printer-Solution
2023-04-20 10:22:50 - last edited 2023-04-21 01:35:22

  @Hank21,

 

I received a new beta release of the firmware which resolved the issue. 

 

 

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#7
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11 Reply
Re:Wireless devices can not print to wired printer
2023-03-13 07:59:11

 Hi @9hK6naC 

 

Please check your switch and EAP are on newest firmware, and have mDNS enabled on the controller;

 

Since you can ping and detect the printer through the VLAN, it should be related to your network settings. Do you have any other suggestions from the printer's support?

 

Is there any access control rules you set up?

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#2
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Re:Wireless devices can not print to wired printer
2023-03-13 22:51:12

  Tag along to monitor the thread. I have a similar problem with my setup too.

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#3
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Re:Wireless devices can not print to wired printer
2023-03-14 13:16:51 - last edited 2023-03-14 13:36:48

  @Hank21 ,

 

The OC200 is on controller version 5.7.6, the EAP is on 

 

Firmware Version:

1.0.4 Build 20220921 Rel. 73428

 

I added the following mDNS rule:

NAME

DEVICE TYPE

SERVICE

SERVICE NETWORK

CLIENT NETWORK

 
test AP Printers 50 50

 

Where printers is set up as 

Printers _ipp._tcp.local, _pdl-datastream._tcp.local, _printer._tcp.local, _http._tcp.local, _http_alt._tcp.local, _ipp-tls._tcp.local, _fax-ipp._tcp.local, _riousbprint._tcp.local, _ica-networking._tcp.local, _ica-networking2._tcp.local, _ptp._tcp.local, _canon-bjnp1._tcp.local, _ipps._tcp.local

 

The error messqge I get when trying to add my printer is: 

Unable to connect to ‘XXXXX._ipps._tcp.local.’ due to an error.

 

" Do you have any other suggestions from the printer's support?", not really, no. I do not have any ACL for the EAP or switches.

 

EDIT: I checked with wireshark and see mDNS which seem to be ok. The problems seem t be related to TCP messages.

 

69    11.052655    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    98    50941 → 631 [SYN, ECE, CWR] Seq=0 Win=65535 Len=0 MSS=1440 WS=64 TSval=xxxxxxxxxx TSecr=0 SACK_PERM
70    11.055498    fe80::aab1:xxxx:xxxx:xxxx    fe80::84b:xxxx:xxxx:xxxx    TCP    98    631 → 50941 [SYN, ACK] Seq=0 Ack=1 Win=33000 Len=0 MSS=1332 WS=1 SACK_PERM TSval=xxxxxxxx TSecr=2765070227
71    11.055630    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    86    50941 → 631 [ACK] Seq=1 Ack=1 Win=131968 Len=0 TSval=xxxxxxxx TSecr=xxxxxxxx
72    11.055956    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    277    50941 → 631 [PSH, ACK] Seq=1 Ack=1 Win=131968 Len=191 TSval=xxxxxxx TSecr=xxxxxxxx
73    11.165025    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    277    [TCP Retransmission] 50941 → 631 [PSH, ACK] Seq=1 Ack=1 Win=131968 Len=191 TSval=xxxxxxxx TSecr=xxxxxxxx
74    11.466201    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    277    [TCP Retransmission] 50941 → 631 [PSH, ACK] Seq=1 Ack=1 Win=131968 Len=191 TSval=xxxxxxxxx TSecr=xxxxxxxx
75    11.867366    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    277    [TCP Retransmission] 50941 → 631 [PSH, ACK] Seq=1 Ack=1 Win=131968 Len=191 TSval=xxxxxxxxx TSecr=xxxxxxxx
79    12.468236    fe80::84b:xxxx:xxxx:xxxx    fe80::aab1:xxxx:xxxx:xxxx    TCP    277    [TCP Retransmission] 50941 → 631 [PSH, ACK] Seq=1 Ack=1 Win=131968 Len=191 TSval=xxxxxxxxxx TSecr=xxxxxxxx

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#4
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Re:Wireless devices can not print to wired printer
2023-03-14 14:16:03

Hi @9hK6naC 

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230323593, please check your email box and ensure the support email is well received. Thanks!

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#5
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Re:Wireless devices can not print to wired printer
2023-04-12 10:18:30

Hello @9hK6naC,

 

Hope you are doing well. I’m wondering whether your concern was resolved finally?

 

If the issue still exists, please don't hesitate to reply to the support email whose case ID is TKID230323593 for further follow-up.

If your concern was resolved, welcome to update this topic thread and share your solution so that others may benefit from it.

 

We are looking forward to hearing from you again.

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#6
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Re:Wireless devices can not print to wired printer-Solution
2023-04-20 10:22:50 - last edited 2023-04-21 01:35:22

  @Hank21,

 

I received a new beta release of the firmware which resolved the issue. 

 

 

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#7
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Re:[SOLVED] Wireless devices can not print to wired printer
2023-05-12 07:30:00

I have a very similar setup to the OP and the same issue.

 

In my case I have 3 x EAP655-Wall and a TL-SG2016P switch controlled by OC200 controller. The router is currently non-TP-Link until the local DNS resolution is sorted, then I will put in an ER605.

 

Anyway as the OP I have a VLAN 10 setup as my main network and my printer and the clients (mostly MacOS) are in the same VLAN. 

 

I can add printers, print and scan as long as the clients are connected via LAN. My WLAN clients can see the printers via Bonjour/mDNS but I am not able to add printers, print or scan. It tries for a while and then times out with the error that the device is not contactable.

 

I believe this is the same issue as described in this threat. 

 

Is this fix also implemented in BETA software for EAP655-Wall and is it possible to get this BETA software somewhere?

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#8
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Re:[SOLVED] Wireless devices can not print to wired printer
2023-05-25 13:39:36

@Hank21, @Fae, as I am facing the same issue is it possible to get BETA version of the firmware that resolve this issue?

 

Alternative is there a date in the near future when this will be rolled into a general firmware update?

 

It looks like this issue would affect most customers with an EAP653 and a printer which is not uncommon. 

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#9
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Re:[SOLVED] Wireless devices can not print to wired printer
2023-05-26 01:46:16

Hello @aschmid,

 

The solution has been included in the Beta firmware 1.0.3, which was released several days ago.
EAP655-Wall(EU&US)_v1_1.0.3_Build 20230329 (Beta)

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#10
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Re:[SOLVED] Wireless devices can not print to wired printer
2023-05-26 07:11:52

  @Hank21 thank you!

 

Due to an issue with the VLAN pass through I am currently running: 1.0.0 Build 20230330 Rel. 14305 (https://community.tp-link.com/en/business/forum/topic/605508).

 

Does this EAP655-Wall(EU&US)_v1_1.0.3_Build 20230329 (Beta) build also include the above issue fix?

 

If not, I have a problem as I need to VLAN fix for my Wireless setup to work at all.

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#11
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