Shelly Plug S not connecting to EAP245v3

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Shelly Plug S not connecting to EAP245v3

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Shelly Plug S not connecting to EAP245v3
Shelly Plug S not connecting to EAP245v3
2023-04-18 12:56:19
Tags: #Shelly
Model: EAP245   ER605 (TL-R605)   SG2210MP  
Hardware Version:
Firmware Version:

My setup:

1. ER605 V1 - standalone, so  - NOT adopted in Omada

2. TL-SG2210MP v1 - adopted in Omada

3. EAP245 v3 - adopted in Omada

4. OC200 v1 - adopted in Omada

 

When adding a Shelly Plug S, I can connect to the Shelly WiFi and make the necessary settings for connecting to the WiFi as provided by Omada.

However, neither Omada, not the DHCP in the ER605 router sees the plug.

I setup a seperate 2.4GHz SSID, but still no luck.

 

Any advice?

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#1
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10 Reply
Re:Shelly Plug S not connecting to EAP245v3
2023-04-18 15:44:46

  @MauriceGee 

 

Is this SSID created uniquely for the Shelly device?  If so, should you connect another device to said SSID does it connect ok?    Have you any VLANs in play?

 

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#2
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Re:Shelly Plug S not connecting to EAP245v3
2023-04-18 16:09:21

  @Philbert 

Yes, I created it specifically iot devices. Other devices (laptop, phone) are recognized by the router and can connect to this SSID.

For some reason, the Shelly is not.
I have no VLANs (yet ;-)

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#3
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Re:Shelly Plug S not connecting to EAP245v3
2023-06-01 07:35:03

@TP-Link @Hank21 @Fae 

Is there anyone at TP-Link Tech Support who might be able to help?

Thanks.

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#4
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Re:Shelly Plug S not connecting to EAP245v3
2023-06-02 01:51:00

Hi @MauriceGee

 

Do you mean the issue only occurs on the Shelly Plug S?

Have you tested whether this Plug work properly with another 2.4G WiFi?

If you set a separate WiFi without any password for this Plug, can it connect?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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Re:Shelly Plug S not connecting to EAP245v3
2023-06-02 05:44:12

  @Hank21 

Hello Hank,

1. Yes, I tried other devices (phones, laptop, etc). They have no problem connecting to the 2.4GHz IoT network. They get an IP address from the router and are visible in the Omada Controller.

2. Yes, the Plug works well on an Archer A7 WiFi router.

3. No, I tried the separate IoT network without any password but still the Plug does not connect.

 

Thanks for your assistance.

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#6
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Re:Shelly Plug S not connecting to EAP245v3
2023-06-05 02:02:20

Hi @MauriceGee,

 

MauriceGee wrote

3. No, I tried the separate IoT network without any password but still the Plug does not connect.

 

Did this WiFi only enable the 2.4G network?

Could you put the Plug as close as to the EAP245?

Please change the channel to 1, 6, 11 for testing, and you may also change the channel width to 20MHz and 40MHz for testing.

 

If it still doesn't help, it is suggested that you can keep the EAP245 in standalone mode to test whether it can work.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:Shelly Plug S not connecting to EAP245v3
2023-06-16 12:55:15 - last edited 2023-06-16 12:55:56

  @Hank21 

1. Yes, only 2.4 GHz network is enabled

2. Shelly Plug is about 1 meter way from EAP245v3

3. I tried channels 1, 6 and 11 on both 20 and 40MHz bandwidth. Still NO success

4. In AP standalone mode the Shelly Plug connects without any problems to the EAP245v3. Both channel and bandwidth are set to AUTO.

 

Please advise next steps.

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#8
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Re:Shelly Plug S not connecting to EAP245v3
2023-07-17 12:46:37

  @MauriceGee 

 

@Hank21 ,

Please advise next steps!

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#9
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Re:Shelly Plug S not connecting to EAP245v3
2023-07-18 02:51:19

Hello @MauriceGee

 

MauriceGee wrote

4. In AP standalone mode the Shelly Plug connects without any problems to the EAP245v3. Both channel and bandwidth are set to AUTO.

 

It is difficult to say that the issue occurs on the EAP, it seems like it is related to your Plug, have you contacted the support for troubleshooting?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#10
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Re:Shelly Plug S not connecting to EAP245v3
2023-07-18 14:57:53

  @Hank21 

 

Please see #2 in me post of June 2nd: all plugs are working on an Archer A7 WiFi router. Furthermore, they are working fine on a Ubiquiti setup

None of the 4 plugs work on Omada.

I think it is ffair to conclude that the issue is in the TP-Link side and not on the Shellly side.

Please advise.

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#11
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