Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.

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Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.

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Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.
Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.
2023-04-26 11:16:18 - last edited 2023-04-27 10:33:48
Tags: #Firmware Update #Omada Cloud
Model: OC200  
Hardware Version: V1
Firmware Version: 5.7.6 1.21.7 Build 20221206 Rel.58608

I have a bit of a problem with my setup and wondered if anyone else has seen anything similar or knows what the issue is.

 

I have 2 locations with an OC200s and TL-R605 at each site. Both OC200s are V1 5.7.6 1.21.7 Build 20221206 Rel.58608

 

The Omada Cloud console opens ok for both sites, but when I go to Clients or Insight , nothing shows in the frame - it is just blank.  This is the same for both sites, and using Chrome or Edge (on a Windows 10 PC).  The Dashboard, Statistics, Devices, Map, Log and Report all work OK. 

 

When I go to Settings, most settings fail to show anything too.

 

If I log in locally using the IP address the Omada web console all seems to work perfectly - it is just the Cloud version that has the problems.  I can't be sure, but It could have started when I did the latest controller firmware update.

 

Anyone got any ideas.

 

Thanks

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1 Accepted Solution
Re:Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.-Solution
2023-04-27 06:41:23 - last edited 2023-04-27 10:33:48

  @DMCDERMO 

 

Hi, here is a similar issue on this post.

Have you upgraded OC200 firmware to v5.9?

 

Just striving to develop myself while helping others.
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Re:Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.-Solution
2023-04-27 06:41:23 - last edited 2023-04-27 10:33:48

  @DMCDERMO 

 

Hi, here is a similar issue on this post.

Have you upgraded OC200 firmware to v5.9?

 

Just striving to develop myself while helping others.
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Re:Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.
2023-04-27 10:33:25

  @Virgo Upgrading to 5.9.32 solved it :-)  Thanks so much for the help!

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Re:Omada Cloud >Clients - Window is blank - no clients at all show up - frame is blank.
2023-04-28 01:47:42

  @DMCDERMO 

 

Wow, Wonderful!

You're welcome.

Just striving to develop myself while helping others.
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Tags

Firmware Update
Omada Cloud
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