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AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32

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AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32

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AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-20 21:57:05 - last edited 2023-05-20 21:59:26
Tags: #Firmware Update
Model: OC200  
Hardware Version: V1
Firmware Version: 5.9.32

ErrorHi support team,

 

After I updated my controller to new firmware 3 days ago, the function AI WLAN Optimazation is not working anymore. It was working fine before the upgrade. The error as following picture, anyone is having the same issue and how can I fix it?

 

 

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#1
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11 Reply
Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-22 00:29:47

  @Giang97 Yes, having the same problem here after updating to version 5.9.32

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#2
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-22 04:21:12

  @Nextcomm ok so did you success in making it works again? seems this is really a useful function but not able to use now, I tried to upgrade all my eaps to the latest version of their models but no use

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#3
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-22 07:28:34
I also upgraded but the problem is still not solved
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#4
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-22 09:08:34

  @Giang97 

 

Hi, can it fix if you turn off the Power Optimization?

Actually, I fixed it after I disable the Power Optimization.

Just striving to develop myself while helping others.
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#5
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-22 09:15:49

  @Virgo yes, already tried to disable power optimization but still no luck, everything still working fine before the firmware upgrade of the controller

 

Turn off power optimization

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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-05-24 02:39:22

Hello @Giang97,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230538972, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-07-12 19:25:44 - last edited 2023-07-12 19:28:13

  @Hank21 hi,

 

An update for this case, today I upgraded my controller to the latest version, 5.11.10 - 1.25.2 Build 20230704 Rel.64541. But the issue is still there. But I found 1 interesting thing. Even the result appeared fail, but I checked the channels of the EAPs, seems it already changed. So  it seems that this function is still working but it cannot be display the result? Can you help continue to investigate for this case?

 

 

 

Thanks
GIang

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#8
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-07-13 01:16:17 - last edited 2023-07-13 01:17:06

Hello @Giang97,

 

Our senior engineer will continue to follow up with your case. If you have any additional information, please feel free to reply to the support email whose case ID is TKID230720819. Many thanks for your cooperation and patience!

 

Thank you for your valued update on the case.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#9
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-09-22 19:00:29

  @Hank21 hi,

 

An update for this case, today I upgraded my controller to the latest version, 5.12.9 - 1.26.3 Build 20230906 Rel.36269. But the issue is still there. Can you help continue to investigate for this case?

 

My topo:

OC200 v2 x1

TL-SG2210P v5.0 x2

EAP245(US) v3.0 x2

EAP225(US) v5.0 x2

 

 

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#10
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Re:AI WLAN Optimization failed after I upgraded my controller OC200 v1 to the latest version 5.9.32
2023-09-23 19:30:36

  @Giang97 

 

Wild guess here, I would assume it's either not supported at this moment or ever in the newer controller.  I looked through the change logs and didn't see it in there.  

 

OR you have an option in the WIFI AI section that is NOT support on that AP and it bombs out.

 

I know if i enable the 6ghz in the WiFi AI settings on my 670, it bombs out until I disable it.  Make sure any unnecessary options are disabled.  

I can not teach anyone anything - I can only make them think - Socrates
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#11
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