ER605 V2 keeps disconnecting
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This is the log from the last 12 hours.
72 disconnects.
The system has been running without any issues for over 30 days, then suddenly this.
Anyone else seen this behavior?
Im im sure its some kind of memory leak, that causes it.
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Hank21 wrote
Hello @StephenNorbury,
Sorry, my fault. Please allow me to confirm some details regarding the router disconnected issue you mentioned:
1. When the router was disconnected, would all of your network devices drop the network connection? Or would only the router get disconnected from the controller?
Only the router got disconnected
2. What did you have to do to recover the connection when the issue happened? Would it work automatically after some time?
I had to manually reboot the router, aka cut power
Did you have any Gateway ACL and mDNS settings?
Please try to provide more details (setup and network diagram if possible) as possible as you can to help us better understand the issue you encountered.
I only have two GW acl
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Hello @StephenNorbury,
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230629102, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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In my case, its only memory that is spiking and it concurrent with spike in traffic. Interesting too that logging is stopped. I presume because of the same root issue.
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Hello @GoPokes1,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230630609, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Hi,
I have the same problems with that router.
It goes after a couple of days in the state of disconnected from the controller. The VPN connectivity keeps working a few days longer.
The only solution which helps is to switch the power off and do a hard reboot. A scheduled restart not always helps and for that it's unreliable too.
Model: ER650 v2.0
Firmware: 2.2.0 Build 20230629 Rel. 64012
I will go for now with an electrical timer and do a hard reboot each third day.
TP-Link, I'm looking forward for a new firmware.
Kind regards,
Andreas
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Hello @Balutin,
A newer 2.1.4 Beta firmware has been released which has fixed some issues contained in the 2.2.0 version, please follow the post link below for details.
ER605 V2_2.1.4_Build 20230727 Beta Firmware For Trial (Released on Aug 2nd, 2023)
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@Hank21 great, thank you!
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@Hank21 where do I find the related Omada Software Controller in updated version to prepare the rollout of the ER 605 firmware upgrade? Or would the version 5.9.31 of the Omada Software controller ready to handle this?
Kind regards,
Andreas
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Hi @Balutin，
A newer 5.12 Beta firmware has been released for trial, please follow the post link below for details.
Omada SDN Controller_V5.12.x (Updated on Aug 21st, 2023)
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