wifi is not stable

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wifi is not stable

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wifi is not stable
wifi is not stable
2023-06-13 09:13:43
Tags: #EAP
Model: EAP660 HD   EAP245  
Hardware Version: V1
Firmware Version: 1.1.1

i have 3 unit EAP660HD and 1 unit EAP245 in the office
and the problem is our ping is not stable will suddenly time out frequency perday will happen many time per hour . 4ap have the same issues . the wifi is connected but ping will frequency time out 3-10 second  . the voip call not stable , end user laptop wifi connection also not stable .  the meeting zoom , team call also discounted frequency . the AP just install up on out head celling . and all user is getting full bar wifi its not distance issues .
and the channel 2.4 have setup difference channel
1floor eap600HD channel 1  txpower Low ,
2ndfloor eap660HD channel13 txpower High and EAP245 channel6 txpower High,
3nd floor  channel1 txpower Low  .

as monitor when the ping time out the channel utilization is 17% , all the AP is Stand-alone mode not mesh 
please help us up. if you need more information i may provide you with the setting and log or ect . we have install the controller to manage . 



Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Request timed out.
Request timed out.
Request timed out.

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#1
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5 Reply
Re:wifi is not stable
2023-06-13 13:27:31

  @eugene123 

 

Sounds like you are in a high noise environment, particularly in the 2.4G band.  If you are connected at 5.8G, do you experience exactly the same behaviour on the AP, or is the experience quite different?  The answer will tell you if it is a band noise or equipment problem.

<< Paying it forward, one juicy problem at a time... >>
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#2
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Re:wifi is not stable
2023-06-13 15:42:47

  @d0ugmac1 Thanks @d0ugmac1 to reply. as i try to create a 5g and connected it it's just same as the 2.4g the ping is time out as the same .

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#4
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Re:wifi is not stable
2023-06-13 15:52:25

  @eugene123 

 

To me it would appear you have bad hardware somewher in the mix.  Please try with a new cable directly connected from your test PC to the switch, set up multiple CMD windows, one for each AP, and start a command "ping -t 192.168.1.x" for each of your APs.  If the outages continue AND are consistent across all APs and co-timed, then your switch, or your switch power is at fault.  If they stop, you had a bad cable.

<< Paying it forward, one juicy problem at a time... >>
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#5
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Re:wifi is not stable
2023-06-13 16:24:54

  @d0ugmac1 thanks to give me the advise i never think it .  i would try and update here .laugh

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#6
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Re:wifi is not stable
2023-06-14 03:45:35

  @d0ugmac1 as the advise to few test. i use cable directly connected test PC to the switch. however the problem show as below .

1. direct ping the AP by connect cable . (5time timeout within 20min)
2. turn off all 2.4g and 5g wifi . make it 0 user connect . (  work good nothing happen never timeout for the AP )
3. turn on 5g only for the AP .  ( 3 time  timeout within 10min ) 

as try for 4 unit AP . i found is 2 unit EAP660 HD have this issues 

both AP using the diffrent 2.4g channel 1 and 13 ,  the 5g is channel  48 and 36 . is should not crash right ?

Any log or result you need me to provide from the omada controller web ?

as this case . is that the AP hardware issues ?because when turn on wifi whatever 2.4 or 5g it will gone timeout and unreachable .

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#7
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