ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31

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ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-06-17 17:36:18 - last edited 2023-06-17 17:41:12
Model: ER707-M2  
Hardware Version: V1
Firmware Version: 1.1.0

upgraded firmware for er707 successfully via Omada controller. Then router is now longer able to connect to Omada controller. Controller list ER707 as DISCONNECT.

 

No amount of reboot and firewalling brings router back to CONNECT.

 

Bug in firmware? ANyone experience this?

 

My only option now is to wipe the device and program it locally.   

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21 Reply
Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-06-18 07:22:09

  @Noorthbynorth Hi, I think I had the same problem. Had to disconnect the router and reset it. Then connected again and let the Omada controller adopt the device again. It was a bit of stuffing around with Ip's etc so cant remember exactly the sequence of events.

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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-06-21 15:10:15

  @Noorthbynorth I wiped the ER707 and re-paired it. Confimed firmware is 1.1.0

 

Now 3 days later the ER707 is back offline as shown by the omada controller, however the router is definetely online and passing traffic just fine. 

 

Is this firmware buggy?

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#3
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-06-26 02:54:22

Hello  @Noorthbynorth,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230640266, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-04 06:46:55

Hello @Noorthbynorth,

 

Hope you are doing well. Our support team reported that they haven't received your email reply at all.

Have you ever received the support email whose case ID is TKID230640266? Or was your concern resolved on your own finally?

We are looking forward to hearing from you again.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-15 11:12:36

Noorthbynorth wrote

  @Noorthbynorth I wiped the ER707 and re-paired it. Confimed firmware is 1.1.0

 

Now 3 days later the ER707 is back offline as shown by the omada controller, however the router is definetely online and passing traffic just fine. 

 

Is this firmware buggy?

  @Noorthbynorth 

 

Is this problem fixed? I have ordered a ER707-M2 so I hope on a solution :-)

 

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#6
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-15 21:46:48 - last edited 2023-07-15 21:50:20

Hi,

 

I have the same issue:  my ER707-M2 v1.0 with firmware 1.1.0 keeps disconnecting from the OC200 controller more or less once a week:

 

 

The only thing I can see in the controller log is that sometime before the disconnect event (5-30 minutes, it varies) there is a "Router was connected" event.

As @Noorthbynorth writes, the router seems to pass on traffic.

 

What is going on?  Is there a way for me to fix this or does it need a software fix?

 

Thank you very much!

BTH

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#7
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-17 02:11:58

Hello  @BTH,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230727519, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#8
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-24 05:49:03

  @Noorthbynorth 

 

Same thing, 1.1.0 firmware, uptime 4-5 day 

router is only in lab and 1 device is connected.

so router is not very loaded, had to turn the power off to get it online.

 

have any of you got a fix from tp-link?

 

router is on remote site and adoptet from WAN 

controller 5.12 windows

 

 

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#9
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-24 07:58:34

Hi @MR.S 

Thanks for posting the issue here.

Can you export the running log for us? I'll create a case for you and follow it up later on.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Beta firmware got some NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#10
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Re:ER707 M2 FIrmware 1.1.0 - Causing DISCONNECT on Omada 5.9.31
2023-07-24 08:02:43

Hi @MR.S 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230740758, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Beta firmware got some NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ (Disclaimer: Short links are used above solely for guidance to TP-Link subdomains and are safe and tracker-free. Exercise caution with short links from non-official members on forums. We are not liable for external content or damage from non-official members' link use.)
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#11
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