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ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200

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ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200

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ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-06-25 02:33:39
Tags: #Firmware Update
Model: ER7206 (TL-ER7206)  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20230322

ER7206 v1.6 managed by:

OC200 Firmware 2.9.3 Build 20230328 Rel.52390

 

Previous Firmware: ER7206(UN)_V1.6_1.2.3 Build 20221104

New Firmware (Problem): ER7206(UN)_V1.6_1.3.0 Build 20230322

 

The Previous firmware works kind of ok. It has never had 100% uptime but it's decent. I was hoping an upgrade would improve the situation. When I upgrade to 1.3.0 the WAN goes down about every 5 or 10 minutes. The log is just filled with 'WAN has gone down' messages. The internet connection only works for maybe 60 seconds before going down and then later coming back up for a very short time. To troubleshoot I reset the router, forgot it, re-adopted it. Nothing fixed the problem.

 

I am amazed that some people apparently have no problems with this device. I regret buying it over the ER605 at least once a week.

 

I have downgraded to 1.2.3 in order to have a stable WAN connection again.

 

 

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#1
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10 Reply
Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-06-26 09:49:06

Hello @tik6，

 

May I know the specific WAN Connection Type you are using? PPPOE? Dynamic?

What is the WAN IP address when the router goes down? Is it 0.0.0.0? Can it be fixed by rebooting the ER7206?

It is suggestion that you can set the Primary/Secondary DNS manually for tesing.

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-06-26 17:28:35

  @Hank21 

 

WAN connection type is Dynamic.

When the WAN goes down the entire WAN section of the device settings was correct with my proper external IP address and status 'Online'

I tried setting the DNS to auto as well as manual (manual is normal for me).

Rebooting the router does not fix the problem, I tried at least 5 times and spent at least 2 hours troubleshooting this problem. I can access the internet intermittently for maybe a minute max before it dies again.

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#3
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-06-27 03:13:58

Hi @tik6,

 

Thanks for your response.

Can you reproduce this issue stably?

May I know whether the PC is working fine if you connect the PC to the modem directly with the same cable when the WAN down issue occurs?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-06-27 04:08:39

  @Hank21 

 

I put the 1.3.0 firmware back on and yes the problem repeated. Yes, my internet connection works just fine and I am using it right now on the previous firmware.

Has nobody else reported this issue? Is the 7206 router widely used at all?

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#5
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-06-28 01:49:40

Hi @tik6，

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230643987, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-07-07 07:11:43 - last edited 2023-07-07 07:11:59

Hello @tik6，

 

Hope you are doing well. Our support team reported that they haven't received your email reply at all.

Have you ever received the support email whose case ID is TKID230643987? Or was your concern resolved on your own finally?

 

We are looking forward to hearing from you again.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-07-20 16:05:03
Hi, I don't see how troubleshooting would be possible considering as soon as I install the firmware my WAN connection keeps going up and down, and is only up for such a short time. A teamviewer session would be impossible. Also, I cannot afford to have my connection be down like this. Perhaps I will be brave enough to try a future firmware if I am still using this router. Thanks.
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#8
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-07-21 10:25:55

  @tik6 i don't have disconnect issues but with 1.30 firmware the router does not report when a wan link goes down.  I had an issue last night with my wireless provider where our second WISP went down.  I logged in and according to the main page both links were up.  After a few minutes traffic started to flow to the first wan and the only way I knew my second wan was down is that in the traffic screen there were no stats it went blank.  I also verified it was down by going into diagnostics and forcing a ping.  There was no wan down in the logs and the router did eventually fail over.  

 

Hope this helps.  

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#9
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-07-25 05:56:45

  @papac0rn 

there is no WAN down logs. do you enable the option in the log to record it if it happens?

 

@tik6 is there an update to your issue? i see hank crated a ticket for you.

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#10
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Re:ER7206 _V1_1.3.0 Build 20230322 - WAN keeps going down, internet rarely works. Managed by OC200
2023-07-29 12:30:07 - last edited 2023-07-29 12:30:22

  @tik6  I'm in standalone mode and don't see a way to enable. 

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#11
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Views: 967

Replies: 10

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