Voucher clients have to re-enter voucher multiple times daily
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I use vouchers to allow the summer staff at a summer camp internet access without them being able to share the wifi password with others. My network consists of 15 EAP devices (a combination of EAP225, EAP245, EAP225-Outdoor, EAP110-Outdoor) connected with a network of Ubiquiti PTmP devices and a Ubiquiti ER-X router.
The vouchers are valid for 180 days, valid for 1 user, and set to Voucher Duration and not Client Duration.
The problem is, the clients are de-authorized and have to re-enter their voucher dozens of times per day. I thought the problem was maybe the MAC Randomization, but have instructed them to disable this feature with no improvement.
Can someone offer some insight or offer a solution to improve my user's experience?
@camp_ben Hi, it is a long shot, but you may want to check your DHCP Lease time, see if the lease time is too short.
Another possibility is when you enabled Limited Online Users to more than 1.
Chances are the vouchers are being shared by more than the number you have set. Example you have set the limit to 2.
If device number 3 use the same voucher, it will kick out user 1 out. when user 1 is back he needs to retype the voucher again.
Long shot but worth the checking until you get official response.