Hi @adminnetwork 

Thank you for your feedback and inquiry. I understand that you are eager to know more about the feature request of the WireGuard and OpenVPN compatibility mentioned in this thread. At this time, we do not have specific information on when the feature will be released or which router model will add the feature of WireGuard and OpenVPN finally.

But please rest assured that our development team is working diligently to provide the best possible updates for our customers. Every feature request is taken into consideration, and we appreciate your patience as we work to prioritize and implement them.

This post will be updated as soon as the feature becomes available. In the meantime, if you require to support the WireGuard and OpenVPN feature urgently, we recommend exploring alternative solutions that may meet your needs.

Once again, we appreciate your support and feedback on our product, and we will continue to strive towards meeting our customers' expectations.

Hi @adminnetwork

adminnetwork wrote

  @Clive_A  I'm sorry, but what? We, the customers, did not design this hardware, we, the customers, did not encourage the purchase and we did not advertised this product as a new, cool, flagship 3-in-1 VPN router that does not actually have a VPN. It's all you. You knew from the beginning that this router does not have Wireguard, but you "omitted" this information on the product page.

 

And if you added OpenVPN to it, why can't you add Wireguard? I'm sorry but this is nonsense. This is not a $40 piece of equipment, but it cost much more. And what's funny is that $40 routers (like Cudy) fully support Wireguard with speeds up to 170 Mbit/s, having a dual-core 880 MHz processor (MediaTek MT7621AT) and 128 MB RAM, while the ER7212PC which has a dual-core 1.2 GHz processor and 1 GB of RAM, it won't handle it. Total nonsense.

 

You have deceived us customers, you are advertising and encouraging us to buy a 3-in-1 VPN device that should not appear on the market. It has no functions, has very poor firmware with a huge number of bugs. If you don't want to fix it, correct the product description and indicate what the limits of this equipment are. Most importantly, accept returns of equipment from customers who have already purchased these devices.

If you made your purchase within a 30-day, typically, and it's from Amazon, you can contact Amazon for the return issue. The return period depends on the retailers' policies. All products are sold to the retailers and we don't take direct refunds or returns from customers.

I also viewed what you have posted before. You said a similar thing to Hank. We did not guarantee a feature should/would be implemented in all models. For example, SSL VPN, which is a proprietary feature on ER8411 for now. ER605 V1 cannot be added with certain features due to the fact that it runs out of space and adding more could slow down the product.

About the price, it costs much more because of PoE and switch chipset.

DRAM is 1GB DDR3, that's correct from the specs. But if you take a look at the controller memory usage. After a month of launch, the last reboot time was on 8/15, and it now reaches nearly 800 MB.

On another computer, which I rebooted yesterday and ran the controller, it uses 732 MB after a day.

And I hope that "you" is not referring to me. I am offering help on the forum, and stating the facts and truth between you and the dev.

The limit for the ER7212PC is quite clear on the product page. 10 EAP control ability means it is very limited and suitable for small-size stores or offices.

I have reported this before and I have informed you of the fact I have and I'll try again. If I get another no from the dev, I think there is nothing I can do at this moment.

P.S. I feel very bad about the tone that it was me who advertised and made you purchase. I hope that you can use a different term instead of using the term "you" which seems to be personal. I hope I can explain things and push the product to improve, but being negative and personal would not do anything positive.

Hi @Jeffrey-K 

Thanks for posting in our business forum.

Jeffrey-K wrote

  @Clive_A 

 

Hi,

 

We are very disappointed!!

This model is just one year on the market and now you're telling us it's just a cheap model with poor hardware?!

If I knew this before, I had never bought this router!

First, sorry to know that this does not meet your expectations. I hope people know more about the products and what they need before purchasing so that they don't make a mistake before buying. Would suggest you consult the support or people in this industry before making the decision.

Second, this is a 3-in-1 product, the Controller takes much memory. That's the reason why this is not considered.

Third, if the VPN listed above is very important and critical in your network, and you look forward to resolving it as soon as possible, I suggest that you seek other solutions for the time being.