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Whatsapp & Viber Calls not working when connected to WiFi

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Whatsapp & Viber Calls not working when connected to WiFi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Whatsapp & Viber Calls not working when connected to WiFi
Whatsapp & Viber Calls not working when connected to WiFi
2023-07-17 05:54:50
Tags: #Whatsapp Call not working
Model: EAP610   EAP615-Wall  
Hardware Version: V2
Firmware Version: 1.0.2, 1.1.6, 1.3.2

 

I'm having problems with connecting to Viber and Whatsapp calling, messages are working but whenever we call it is not going through. I have seen similar problems with Whatsapp but it does not say EAPs. Please see image above for your reference of model and firmware versions. Firewall is disabled so it's eliminated. 

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#1
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5 Reply
Re:Whatsapp & Viber Calls not working when connected to WiFi
2023-07-18 06:01:38

 @SSLO 

 

Have you checked on the calling system? I haven't seen a related issue between EAP and whatsapp system, maybe this can help you.

Just striving to develop myself while helping others.
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#2
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Re:Whatsapp & Viber Calls not working when connected to WiFi
2023-07-21 01:53:50

  @Virgo 

 

Hi, @Virgo 

 

We have a PIBX system SIP/VOIP, but as per checking the system is not dropping packets. Do you have any idea which network protocols Whatsapp/Viber uses? Maybe I can add it to ACL?

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#3
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Re:Whatsapp & Viber Calls not working when connected to WiFi
2023-07-21 02:00:13

  @SSLO 

 

Uhm...I don't know, go for their support for an answer, or maybe others in this forum can help.

Just striving to develop myself while helping others.
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#4
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Re:Whatsapp & Viber Calls not working when connected to WiFi
2023-07-26 12:06:23

  @Virgo 

 

Whatsapp and Viber calls are reportedly working from users but there are still some users that complained about "connecting" status on their Whatsapp. Does the channel and tx configuration matter as well?

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#5
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Re:Whatsapp & Viber Calls not working when connected to WiFi
2023-07-27 06:09:44

  @SSLO 

 

You can check the channel utilization, and change different channels and channel widths to test the performance.

Change the Tx power to adjust the signal transmission distance of EAPs.

Just striving to develop myself while helping others.
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#6
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