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Whatsapp & Viber Calls not working when connected to WiFi

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Whatsapp & Viber Calls not working when connected to WiFi

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SSLO

2023-07-17 05:54:50

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Whatsapp & Viber Calls not working when connected to WiFi

2023-07-17 05:54:50

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Model: EAP610 EAP615-Wall

Hardware Version: V2

Firmware Version: 1.0.2, 1.1.6, 1.3.2

I'm having problems with connecting to Viber and Whatsapp calling, messages are working but whenever we call it is not going through. I have seen similar problems with Whatsapp but it does not say EAPs. Please see image above for your reference of model and firmware versions. Firewall is disabled so it's eliminated.

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Virgo

LV5

2023-07-18 06:01:38

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Re:Whatsapp & Viber Calls not working when connected to WiFi

2023-07-18 06:01:38

@SSLO

Have you checked on the calling system? I haven't seen a related issue between EAP and whatsapp system, maybe this can help you.

Just striving to develop myself while helping others.

SSLO

LV1

2023-07-21 01:53:50

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Re:Whatsapp & Viber Calls not working when connected to WiFi

2023-07-21 01:53:50

@Virgo

Hi, @Virgo

We have a PIBX system SIP/VOIP, but as per checking the system is not dropping packets. Do you have any idea which network protocols Whatsapp/Viber uses? Maybe I can add it to ACL?

Virgo

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2023-07-21 02:00:13

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Re:Whatsapp & Viber Calls not working when connected to WiFi

2023-07-21 02:00:13

@SSLO

Uhm...I don't know, go for their support for an answer, or maybe others in this forum can help.

Just striving to develop myself while helping others.

SSLO

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2023-07-26 12:06:23

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Re:Whatsapp & Viber Calls not working when connected to WiFi

2023-07-26 12:06:23

@Virgo

Whatsapp and Viber calls are reportedly working from users but there are still some users that complained about "connecting" status on their Whatsapp. Does the channel and tx configuration matter as well?

Virgo

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2023-07-27 06:09:44

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Re:Whatsapp & Viber Calls not working when connected to WiFi

2023-07-27 06:09:44

@SSLO

You can check the channel utilization, and change different channels and channel widths to test the performance.

Change the Tx power to adjust the signal transmission distance of EAPs.

Just striving to develop myself while helping others.

Whatsapp & Viber Calls not working when connected to WiFi

Whatsapp & Viber Calls not working when connected to WiFi

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