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ER8411 v1.1.0 Disconnecting After Update

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ER8411 v1.1.0 Disconnecting After Update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ER8411 v1.1.0 Disconnecting After Update
ER8411 v1.1.0 Disconnecting After Update
2023-07-29 10:20:36 - last edited 2023-08-02 02:10:25
Tags: #Firmware Update
Model: ER8411  
Hardware Version: V1
Firmware Version: 1.1.0

Hi

 

I was wondering if anyone might know what is happening with my setup.

 

It has been stable on v1.0.3 with no problems but since updating the ER8411 to v1.1.0 it keeps disconnecting from the Controller.

 

Hardware

 

  • OC200 Controller, v1.0, v5.9.32 Controller Version, v1.24.0 Firmware
  • ER8411 Router, v1.0, v1.0.3 Ok, v1.1.0 Not Ok.
  • TL-SX3206HPP, v1.0, v1.0.4
  • TL-SX3008F, v1.0, v1.0.5
  • EAP670, v1.0, v1.0.6

 

On reboot, it connects, configures then disconnects.

 

The process to do the update I followed was:

  • Forget Device in Controller
  • Reset to factory
  • Update firmware in standalone mode
  • Reset to factory again
  • Set IP Address to originally used IP address (192.168.11.1)
  • Appears in Controller again
  • Adopt Device
  • Input User/Password when required
  • Then it Connects, Configures then Disconnects.

 

I cannot ping the ER8411 nor get to it's webpage.

 

If I downgrade the ER8411 back to v1.0.3 by the same process, it works fine again.

 

Any ideas or suggestions would be greatly appreciated.

 

Thanks

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#1
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2 Accepted Solutions
Re:ER8411 v1.1.0 Disconnecting After Update-Solution
2023-07-31 02:55:30 - last edited 2023-08-02 02:10:32

Hi @Kelvnz 

Thanks for posting in our business forum.

Kelvnz wrote

Hi, thanks for your suggestion. I am using SFP+ & DAC's in the setup but it doesn't appear to be the issue for me. I have started from scratch again but this time I have left the Main LAN as 192.168.0.1-24 and it is stable on v1.1.0 now. I will try and change the Main LAN again at some stage and see if the issue is still there. Otherwise I will just stay with it as it is now. Thanks again & good luck.

 

Well, this sounds to be a problem with your config. Are you setting the Controller and the router into different subnets? If yes, the simple discovery would not work because this only works in the same subnet. How to manage Omada devices at different sites across Internet using Omada Controller

How to manage EAPs in different subnets using Omada controller (via EAP Discovery Utility) (New UI)

You have to use the Discovery Utility/DHCP Option 138/Inform URL to make it work in different subnets.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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#4
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Re:ER8411 v1.1.0 Disconnecting After Update-Solution
2023-08-01 10:06:03 - last edited 2023-08-02 02:10:25

Hi @Clive_A 

 

Thanks for your reply.

 

I was thinking it may be something wrong in my config.

Although all the hardware was all in the same subnet and on static IP's.

 

It is all running stably now. 

Recommended Solution
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  1  
#5
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4 Reply
Re:ER8411 v1.1.0 Disconnecting After Update
2023-07-29 17:16:13
Similar issue im trying to work with support with to fix. Are you using any sfp+ to ethernet or dac cables? If so try without see if issue disappears. It does for me but that is not addequate as my main wan is 8gig fibre and i need the 10gig link as well to my sswitches. My er8411 bootloops with 1.1.0 and the 1.04 beta. It will turn on aadopt, configure, disconnect reboot.
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#2
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Re:ER8411 v1.1.0 Disconnecting After Update
2023-07-31 01:47:48
Hi, thanks for your suggestion. I am using SFP+ & DAC's in the setup but it doesn't appear to be the issue for me. I have started from scratch again but this time I have left the Main LAN as 192.168.0.1-24 and it is stable on v1.1.0 now. I will try and change the Main LAN again at some stage and see if the issue is still there. Otherwise I will just stay with it as it is now. Thanks again & good luck.
  0  
  0  
#3
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Re:ER8411 v1.1.0 Disconnecting After Update-Solution
2023-07-31 02:55:30 - last edited 2023-08-02 02:10:32

Hi @Kelvnz 

Thanks for posting in our business forum.

Kelvnz wrote

Hi, thanks for your suggestion. I am using SFP+ & DAC's in the setup but it doesn't appear to be the issue for me. I have started from scratch again but this time I have left the Main LAN as 192.168.0.1-24 and it is stable on v1.1.0 now. I will try and change the Main LAN again at some stage and see if the issue is still there. Otherwise I will just stay with it as it is now. Thanks again & good luck.

 

Well, this sounds to be a problem with your config. Are you setting the Controller and the router into different subnets? If yes, the simple discovery would not work because this only works in the same subnet. How to manage Omada devices at different sites across Internet using Omada Controller

How to manage EAPs in different subnets using Omada controller (via EAP Discovery Utility) (New UI)

You have to use the Discovery Utility/DHCP Option 138/Inform URL to make it work in different subnets.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  0  
  0  
#4
Options
Re:ER8411 v1.1.0 Disconnecting After Update-Solution
2023-08-01 10:06:03 - last edited 2023-08-02 02:10:25

Hi @Clive_A 

 

Thanks for your reply.

 

I was thinking it may be something wrong in my config.

Although all the hardware was all in the same subnet and on static IP's.

 

It is all running stably now. 

Recommended Solution
  1  
  1  
#5
Options

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Replies: 4

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