OC200 Cloud Acces disconnected due heartbeat packet loss
Hello,
Sometimes after a few days sometimes the OC200 give the above error.
OC200 Cloud Acces disconnected due heartbeat packet loss
Some devices lost their connection
How can i solve this and what is this error ? 
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Hello @Mariomark1541,
Only the screenshot can not help to locate the issue, it is hard to know more further info if you didn't do the test or not answer the above questions. If you have privacy concerns, you may submit a ticket email to our technical support team directly from here, at that time, an agent will provide you with one-to-one service.
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i understand
but I got no message that omada oc200 is offline
ive check with eth 2 and put my laptop connected and I've a working internet connection
for now I have turned off cloud acces
so I look if that helps
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Hi,
Very interesting. Comparing with Mario's screenshots I seem to have the exact same glitches on my OC200 at the exact same time minute and second as Mario.
Depending on how we have configured DST, it might actually be the exact same hour also.
Wouldn't that indicate a server side issue, not a local issue at our end?
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Hello All，
May I have the below information from you guys to help check more details: (Please send it via the Messages on the upper right corner of the page.)
1. Your TP-Link ID
2. Your Controller ID (You can send the Controller URL to us directly.)
3. The Country you are located.
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if you see the URL.
https://omada.tplinkcloud.com/omada/5.12.2/index.html?token=abcd&deviceId=1234&omadacId=5678
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Yes Also have contacted my isp everything is okay !
but haga has the same issue on the same time ;-)
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