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Cloud access issue after upgrade

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Cloud access issue after upgrade

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Cloud access issue after upgrade
Cloud access issue after upgrade
2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
Model: ER7212PC  
Hardware Version: V1
Firmware Version: 1.1.0

Hi,

today we have updated a ER7212 from 1.0.3 to 1.1.0 asked in the cloud.

 

after upgrade we lost cloud access.

here page when we lauch in cloud portal

 

 

In local the wab interface is working.

 

What's wrong ?

 

router is working with normal operation for internet access.

 

PS: we can access with android APP via cloud but not web cloud.

regards

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#1
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1 Accepted Solution
Re:Cloud access issue after upgrade-Solution
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56

Hi @Armand_FUMAL 

Thanks for posting in our business forum.

This should be fixed now. This happened during the cloud push of firmware.

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#5
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4 Reply
Re:Cloud access issue after upgrade
2023-08-23 14:10:52 - last edited 2023-08-23 14:12:32

  @paže 

Mám stejný problém!!!
Po UPG nejde... bez UPG bez komplikací.
 

Prosím o radu, děkuji

 

 

I have the same problem!!!
It doesn't work after UPG... without UPG, no complications.


Please advise, thank you

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#2
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Re:Cloud access issue after upgrade
2023-08-23 14:37:47

  @Armand_FUMAL 

Hello,
I tried changing the "omada/5.8.31" part in the address to "omada/5.8.22"
https://omada.tplinkcloud.com/omada/5.8.22/index.html?token=
And I connected normally. Maybe the error is somewhere on the Login cloud server.

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#3
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Re:Cloud access issue after upgrade
2023-08-23 15:40:57
yes. it works. you have rigth, problem lovalised at tplink cloud... Thanks for the workaround.
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#4
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Re:Cloud access issue after upgrade-Solution
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56

Hi @Armand_FUMAL 

Thanks for posting in our business forum.

This should be fixed now. This happened during the cloud push of firmware.

Recommended Solution
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  1  
#5
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