Device fails to connect to WIFI after reboot

Device fails to connect to WIFI after reboot

Device fails to connect to WIFI after reboot
Device fails to connect to WIFI after reboot
2023-09-10 09:57:29 - last edited 2023-12-25 09:29:23
Model: EAP653  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230414 Rel. 38547

I have a certain IoT device that fails to reconnect to wifi each time it reboots. Wireshark capture seems to show the AP does not send a authentication response which stops the IoT device from continuing with the association request. I do not find any log messages in Omada.

 

When manually trying to reconnect to the wifi from the IoT device by reentering the SSID and key it does connect, but I have to manually reconnect each time.

 

Anyone had a similar issue?

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Re:Device fails to connect to WIFI after reboot-Solution
2023-12-05 12:51:41 - last edited 2023-12-25 09:29:23

  @Hank21 

 

I finally managed to test it in a different network. There I do not have any connection issues and the device works as expected.

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Re:Device fails to connect to WIFI after reboot
2023-09-11 08:36:38 - last edited 2023-09-11 08:37:19

Hello @9hK6naC,

 

May I know the model number of the certain IoT device?

Have you tried to connect the IoT device to another WiFi to do a comparison test? You may connect it to your router's WiFi and observe for a while.

Are your sure the EAP you have is EAP653? Where did you get the 1.1.0 Build 20230414 firmware version?

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Re:Device fails to connect to WIFI after reboot
2023-09-11 10:08:35

  @Hank21 ,

 

the device is a Jooki gen 2.

 

I have not tried a different WiFi outside of my AP but will do so when I can and update this post.

 

my device is an eap653. The firmware was send to me by TP-Link support team to resolve an issue I posted for before. https://community.tp-link.com/en/business/forum/topic/602032

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Re:Device fails to connect to WIFI after reboot
2023-09-12 02:24:32

Hello @9hK6naC

 

Sure, take your time. And if you have any further questions or concerns, please feel free to update.

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Re:Device fails to connect to WIFI after reboot-Solution
2023-12-05 12:51:41 - last edited 2023-12-25 09:29:23

  @Hank21 

 

I finally managed to test it in a different network. There I do not have any connection issues and the device works as expected.

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