portal doesn't pop-up

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

portal doesn't pop-up

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
portal doesn't pop-up
portal doesn't pop-up
2023-09-17 22:23:03
Model: EAP225-Outdoor  
Hardware Version: V1
Firmware Version: 5.1.0

Good day. why My omada voucher doesn't open login  in pop-up it's  blank page, how to solve it?

  0      
  0      
#1
Options
6 Reply
Re:portal doesn't pop-up
2023-09-18 08:47:16

Hello @Ser,

 

Thanks for your input to the TP-link Business Community!

May I know did you test it with different client devices?

Please confirm whether the Voucher rules have expired. You may create a new voucher rule for testing.

Please also confirm this Android device isn't in the Block list.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#2
Options
Re:portal doesn't pop-up
2023-09-18 09:08:30 - last edited 2023-09-18 09:10:44

  @Hank21 

yes, i already tried with many devices but still the same problem. there's no blocked device.

befor the latest updates it was just working fine àfter i update to latest version this issues happened. I'm using omada (OC200) hardware controller since 2020 but this happened when i upgraded to the latest version software.

  0  
  0  
#3
Options
Re:portal doesn't pop-up
2023-09-19 01:04:00

Hi @Ser,

 

May I know the current firmware version of your OC200 and the previous version before you upgraded it?

Please open a web browser manually after connecting the phone to the Portal for testing.

 

A newer 5.12 Beta firmware for OC200 has been released for trial, you may follow below link to upgrade for testing.

Omada SDN Controller_V5.12.x (Updated on Sep 13th, 2023)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#4
Options
Re:portal doesn't pop-up
2023-09-19 12:50:06

 Hi @Hank21 

my current firmware 5.9.32 and previous is 5.7.6 version.

any other suggestions?

i do appreciate your support

 

best regards

  0  
  0  
#5
Options
Re:portal doesn't pop-up
2023-09-20 01:29:26

Hi @Ser,

 

Please try upgrading the firmware version of OC200 to the newer 5.12 Beta firmware, you may follow the below link for more details.

Omada SDN Controller_V5.12.x (Updated on Sep 13th, 2023)

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#6
Options
Re:portal doesn't pop-up
2023-09-20 01:33:25

Hi  @Hank21 

thank you for your support. have a great day 😀 

  1  
  1  
#7
Options

Information

Helpful: 0

Views: 288

Replies: 6