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SFP WAN offline, although in reality it is online

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SFP WAN offline, although in reality it is online

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SFP WAN offline, although in reality it is online
SFP WAN offline, although in reality it is online
2023-10-02 07:14:34 - last edited 2023-10-09 10:21:56
Model: OC200   ER7206 (TL-ER7206)  
Hardware Version:
Firmware Version: 5.12.9

Hello community,
since the last but one OC200 update (SDN 5.11), my WAN connection (ER7206 - SFP WAN) shows that it is offline, although the Internet connection exists and has also received a normal IP address from ISP through the PPPoE connection. I had hoped that the problem would be solved after the last update, but unfortunately this is not the case. Does anyone else have this problem or a solution?

 

ER7206 V1 (ER605 V2 - reserve) OC200 V2 SG2428P V5 EAP655-Wall V1 EAP615-Wall V1 EAP610-Outdoor V1 EAP245 V3 EAP225-Outdoor V1 EAP225 V3
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#1
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12 Reply
Re:SFP WAN offline, although in reality it is online
2023-10-07 07:32:33

  @AngelK

Is the LED indicator of the SFP/WAN port showing a connection?

Within the SDN settings, replace 8.8.8.8 with another dynamic IP address your ISP provided. You can also do a cross-check and log in to the ER7206's web interface to see if it's showing the same offline status. If it shows as online there, then the issue might be with the OC200's communication or interpretation. Checking the logs of both the OC200 and the ER7206, to see if there are any relevant errors or warnings. You can also try to adjust the SFP port of the front-end device to Auto mode.

If they are all not working, backup your configurations for all devices, especially the ER7206, and perform a factory reset, and then reconfigure it to see if it works. 

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#2
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Re:SFP WAN offline, although in reality it is online
2023-10-09 07:07:12

  @KyrieM 
1. LED Indicators are OFF by default for energy saving enlightened
2. I testet many other DNS addresses, without a better result

3.

ER7206 V1 (ER605 V2 - reserve) OC200 V2 SG2428P V5 EAP655-Wall V1 EAP615-Wall V1 EAP610-Outdoor V1 EAP245 V3 EAP225-Outdoor V1 EAP225 V3
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Re:SFP WAN offline, although in reality it is online
2023-10-09 08:55:09 - last edited 2023-10-09 08:55:28

  @AngelK 

do you have failover? how many WANs do you have?

 

failover will turn off the backup wan as offline. if this is your situation. 

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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Re:SFP WAN offline, although in reality it is online
2023-10-09 09:43:51

  @Tedd404 

No. Or is there any other option de-/actvate Backup-WAN?

ER7206 V1 (ER605 V2 - reserve) OC200 V2 SG2428P V5 EAP655-Wall V1 EAP615-Wall V1 EAP610-Outdoor V1 EAP245 V3 EAP225-Outdoor V1 EAP225 V3
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#5
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Re:SFP WAN offline, although in reality it is online
2023-10-09 10:29:24

If i click to "connect", they do nothing, but:

 

Another question: i have found a "WAN_VLAN" - 1000 in my Omada config.
Is this by default, or is a relict from my "ER605 Time" (Port 1 and 25 (SFP) on my TL-SG2428P as VLAN bridge to connect the ER605 with SFP)?

ER7206 V1 (ER605 V2 - reserve) OC200 V2 SG2428P V5 EAP655-Wall V1 EAP615-Wall V1 EAP610-Outdoor V1 EAP245 V3 EAP225-Outdoor V1 EAP225 V3
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Re:SFP WAN offline, although in reality it is online
2023-10-10 02:10:06

  @AngelK 

 

what did you set in online detection? the echo server in the router settings page. did you modify this?

cannot rule out that your wan is unstable. it literally disconnects and the router reports correctly. 

you should do some ping test to WAN and verify if there is any loss. 

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#7
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Re:SFP WAN offline, although in reality it is online
2023-10-11 06:34:28

  @Tedd404 

The offline messages shown in the picture are the direct result of my attempts to recognise the connection as online by clicking on Connect.
The PPPoE session is briefly interrupted (new dial-up), but the online status is not correctly displayed.
Offline message in the log, as well as the display that the SFP-WAN interface is offline. In reality, the PPPoE connection is re-established normally and Internet is immediately available again.

ER7206 V1 (ER605 V2 - reserve) OC200 V2 SG2428P V5 EAP655-Wall V1 EAP615-Wall V1 EAP610-Outdoor V1 EAP245 V3 EAP225-Outdoor V1 EAP225 V3
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#8
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Re:SFP WAN offline, although in reality it is online
2023-10-11 06:58:16

  @AngelK 

i cannot reproduce what you said on my er605. so you should either report this to the support. or answer my last reply if there is an IP set in the echo server which might relate to this issue.

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#9
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Re:SFP WAN offline, although in reality it is online
2023-10-11 08:12:57

  @Tedd404 

Unfortunately, I can't answer this question because I have no idea what you mean by the IP of the echo server.
Where do you set this on the OC200?
I think it is a pure SFP problem, so you may not be able to reproduce the problem on the ER605.

ER7206 V1 (ER605 V2 - reserve) OC200 V2 SG2428P V5 EAP655-Wall V1 EAP615-Wall V1 EAP610-Outdoor V1 EAP245 V3 EAP225-Outdoor V1 EAP225 V3
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#10
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Re:SFP WAN offline, although in reality it is online
2023-10-11 08:50:34

  @AngelK what's the fw of 7206?

ScReW yOu gUyS. I aM GOinG hoMe. —————————————————————— For heaven's sake, can you write and describe your issue based on plain fact, common logic and a methodologic approach? Appreciate it.
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#11
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