Logs failed to send

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Logs failed to send

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Logs failed to send
Logs failed to send
2023-10-13 04:47:19 - last edited 2024-07-22 01:26:24
Model: OC200  
Hardware Version: V1
Firmware Version: 1.26.3

Hi. Since upgrading the firmware of my OC200 to 1.26.3 Build 20230906 Rel.36269, logs will no longer send. I have tried 3 different SMTP servers and none work. It just comes back with a generic error:

 

"Failed to send the email to the specified recipient"

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#1
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10 Reply
Re:Logs failed to send
2023-10-16 09:30:15

Hello @Cozz,

 

May I know whether this feature started to be not functional after the firmware upgrades?

Did you receive the Test Email when you used this email address to set it?

Could you use Gmail/Outlook to test again?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:Logs failed to send
2023-10-16 09:54:07

  @Hank21 

 

Hi Hank. I'm sorry, I don't remember how long after the upgrade it started to fail. I have tried the test email and did not receive it. 


I have tried Google, Outlook & iCloud and all fail. All that I can see in logs is:

 

[Failed]The controller failed to mail global logs to <email address> automatically.

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#3
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Re:Logs failed to send
2023-10-17 05:52:36 - last edited 2023-10-17 05:52:51

Hi @Cozz,

 

May I know from which firmware version was the controller upgraded to 5.12?

Please check whether the controller can access the Internet normally. If you have the backup files of the original firmware, you may downgrade to the original version to test if the SMTP server can be set successfully. We just need to confirm if this issue start to occur after the firmware upgraded.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:Logs failed to send
2023-10-17 07:20:20

  @Hank21 Hi Hank. I did not take note of the previous firmware, however it was whatever was the latest version for a V2 OC200. I can confirm that the logs were sending successfully prior to the upgrade to the current firmware. It was only after the upgrade did the logs stop sending; there was no change in any setting since the upgrade with regards to the SMPT settings etc.

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#5
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Re:Logs failed to send
2023-10-18 07:10:31

Hello @Cozz,

 

This issue has been reported to the engineer for further investigation. I'll try to provide an update when there's progress.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:Logs failed to send
2023-10-20 07:00:48

Hi @Cozz,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231036789, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:Logs failed to send
2024-01-19 01:16:15 - last edited 2024-01-20 01:45:30

  @Cozz Any update on this? or @Hank21

 

Oc200 1.0

controler 5.12.9

firmware 1.26.3 Build 20230906 Rel.36269

 

have same problem with email, nut able to be sent. 

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#8
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Re:Logs failed to send
2024-03-04 17:52:17

  @Cozz @Hank21 

Same problem here

 

Controller-Version

5.13.24

Modell

OC200 1.0

Firmwareversion

1.28.2 Build 20240110 Rel.78776

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#9
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Re:Logs failed to send
2024-04-10 08:25:44

  @ronecker 

 

I use gmail so I needed to setup an App Password in my google account and it works fine.

 

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#10
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Re:Logs failed to send
2024-07-19 08:20:00

  @Hank21 

 

Hello!

I have the same problem.

Any news on this?

 

Controller-Modell: OC300 1.0

Controller-Version: 5.13.30.20

Firmware-Version: 1.22.4 Build 20240304Rel.59252

 

Regards

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#11
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