EAP225 disconnected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EAP225 disconnected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP225 disconnected
EAP225 disconnected
2023-11-30 23:03:43 - last edited 2023-12-25 09:27:22
Tags: #Firmware Update #EAP225
Model: EAP225-Outdoor  
Hardware Version: V1
Firmware Version: 5.1.1 Build 20230921 Rel. 63318

I have 2 identical EAP225-Outdoor V1.8 APs. I have wifi camera's connected to them, 2 weeks ago they stopped working.  After a lot of analysis I found the AP's stopped working - they were connected but no traffic.  I saw through the controller that an update was pending - so I did the update.  After the update the AP's would not reconnect.  When I try to adopt, it wants user name and password which it doesn't seem to take (and I have never changed).  I'm stuck, can't do a factory reset (at least with the online instructions) and it's work great for 4 years and after this update, boom, dead in the water.  I tried to recover from a previous backup - no good.  I've jacked with it a couple hours and no joy.  What is my next step?

  0      
  0      
#1
Options
1 Accepted Solution
Re:EAP225 disconnected-Solution
2023-12-01 07:24:58 - last edited 2023-12-25 09:27:22

Hi @RockHopper

 

The controller will assign an user account to EAPs once EAPs are managed by it. You may find the User account by going to Site window > Settings > Site, check the Device Account and try it.

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:EAP225 disconnected-Solution
2023-12-01 07:24:58 - last edited 2023-12-25 09:27:22

Hi @RockHopper

 

The controller will assign an user account to EAPs once EAPs are managed by it. You may find the User account by going to Site window > Settings > Site, check the Device Account and try it.

 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  0  
  0  
#2
Options
Re:EAP225 disconnected
2023-12-02 21:17:04

  @Hank21 

 

I think the problems the controller updated and didn't keep the old admin info--which locks out prevoously managed devices.  If you can factory reset one unit and successfully readopt that will prove this out.  Alternatively, revert the controller and apply a backup taken from that version.

<< Paying it forward, one juicy problem at a time... >>
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 352

Replies: 2

Tags

Related Articles