Hard disk needs to reformat every reboot
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Every time the nvr reboots due to power failure or manual reboot from the reboot option from the screen, the hard disk needs to be reformatted as it shows a pop up with beeping noise saying " something wrong with the hard disk drive. Format the hard drive?".
This bug needs to be fixed quickly as all my recordings are missing as I have to format every time it reboots. I have tried 4 hard drives so far, and it's the same needs to format every time after reboot. It's not the hard disk issue it's the nvr firmware issue.
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can't downgrade to previous firmware
" unable to load the file. Make sure the firmware file is correct and the network is connected, then try again."
yes I have downloaded the correct firmware file.
all the previous firmwares are giving error while downgrading. Only the current firmware is able to install.
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Hi @M1x
Thanks for posting in our business forum.
Do you keep the original power adapter? Power supply is stable?
You have tried 4 drives now, are they all brand new? Maybe, still a bad drive.
Do a full drive check. Do not use fast mode.
So far, there seems to be only one case which is you reporting this issue now. Please verify what I suggested. They are possible reasons why it does not work properly.
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yes I am using the original power adapter and power supply is stable.
1 used drive and 3 brand new drives from different brands I have tried but still same issue.
the same 4 hard drives I have used on my pc without any issues.
This only happened after the latest firmware update,
the previous firmware there was no problem.
How to downgrade to previous firmware?
thanks
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Hi @M1x
Thanks for posting in our business forum.
M1x wrote
yes I am using the original power adapter and power supply is stable.
1 used drive and 3 brand new drives from different brands I have tried but still same issue.
the same 4 hard drives I have used on my pc without any issues.
This only happened after the latest firmware update,
the previous firmware there was no problem.
How to downgrade to previous firmware?
thanks
Downgrading the firmware is the same process as the upgrade.
Do you fix this by downgrading? Let me know and I'll see what I can do for you.
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can't downgrade to previous firmware
" unable to load the file. Make sure the firmware file is correct and the network is connected, then try again."
yes I have downloaded the correct firmware file.
all the previous firmwares are giving error while downgrading. Only the current firmware is able to install.
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@M1x I'm also getting the same problem. After every reboot I need to format the harddisk.
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Hi @tsanthosh
Thanks for posting in our business forum.
tsanthosh wrote
@M1x I'm also getting the same problem. After every reboot I need to format the harddisk.
Since I have recently caught up with picking up an HDD model with my NAS, this situation usually involves a broken HDD.
I recommend you try a new HDD or fully test the HDD on a computer with a health scan.
Frequent power cuts and other power issues with the HDD can damage it and eventually lead to a problem with the HDD.
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This issue has occurred frequently, and it has happened to me twice. I replaced the hard disk with a brand new one, but this morning, after turning off the power supply to my Vigi device, it started beeping upon restart and is no longer detecting the hard disk. I have already updated to the latest firmware, but the problem persists. Please help.
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Hi @ahalam
ahalam wrote
This issue has occurred frequently, and it has happened to me twice. I replaced the hard disk with a brand new one, but this morning, after turning off the power supply to my Vigi device, it started beeping upon restart and is no longer detecting the hard disk. I have already updated to the latest firmware, but the problem persists. Please help.
Create a new post and give details about your product. Not just like this and expect a reply or help. I cannot judge with this little information.
And, you should always check if your power adapter, power outlet and the cable for the hard drive.
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