Unable to add controller to Omada Cloud

Unable to add controller to Omada Cloud

Unable to add controller to Omada Cloud
Unable to add controller to Omada Cloud
2024-07-10 22:11:24 - last edited 2024-07-11 01:20:40
Model: ER7206 (TL-ER7206)  
Hardware Version: V2
Firmware Version: 2.1.2 Build 20240324 Rel.46738

I get this error

 

"Unable to add Hardware Controller or Integrated Router. Unknown error."

 

when trying to add the to cloud controller management

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#1
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Re:Unable to add controller to Omada Cloud-Solution
2024-07-11 01:20:37 - last edited 2024-07-11 01:20:40

Hi @Abrar34 

Thanks for posting in our business forum.

This is to add the hardware controller where the hardware controller has a QR code on the label. You can scan that and add it to your TP-Link ID.

It does not bind the product like the router/switch/APs. They are not added in this way.

 

A basic intro about the product and discovery/adoption. Or you may refer to the User Guide of the Controller to start this setup.

What should I do when the Omada Software Controller (V4) fails to discover the devices?

 

Integrated router means the ER7212PC. The only model we have now, the 3-in-1.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Unable to add controller to Omada Cloud-Solution
2024-07-11 01:20:37 - last edited 2024-07-11 01:20:40

Hi @Abrar34 

Thanks for posting in our business forum.

This is to add the hardware controller where the hardware controller has a QR code on the label. You can scan that and add it to your TP-Link ID.

It does not bind the product like the router/switch/APs. They are not added in this way.

 

A basic intro about the product and discovery/adoption. Or you may refer to the User Guide of the Controller to start this setup.

What should I do when the Omada Software Controller (V4) fails to discover the devices?

 

Integrated router means the ER7212PC. The only model we have now, the 3-in-1.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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