EAP772 Runs quite hot under light loads
Hello,
Installed my EAP772/BE11000 access point. First, I had some trouble getting it adopted but after using my iPhone 15 Pro Max (WIFI) running Omada it worked fine.
As looking in the Forums I’m having the same issues, even under very light load (9 clients) it gets extremely hot (112 deg F). Also started re-adopting in my controller several times. I didn't see any difference in temp overnight, I checked about 2 hours ago and so far, it seems to be running without readopting (but well check after a few hours today). The temperature seems to be quite high, however. What are we looking at for a solution to this high temp issue? Trade-ins/upgrades!
It looks like I’m having the same experience with this EAP772 access point?
Sincerely
Wiilliam R Connett
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Can you tell me how you power it? Also, what is your network topology? Based on your configuration, we will run a local test to see whether there is a hot issue. Will the temperature drop for certain periods or remain very high? What is the state of the Wi-Fi? Is it stable?What is your Controller's version?
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From a tp-link T1600G-28PS Smart PoE Switch, controller buy a tp-link TL-ER7206 router & tp-link Omada in auto mode running during the day was 127 deg F at the base and 114 deg Fin the morning Hardware Version: V1 Firmware Version: 1.0.13 Build 20240402 Rel. 83986 and my network is stable at this time
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Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240777877, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@Hank21 Sense my first Post, I have been Troubleshooting this heat problem. I have changed the way I power my EAP772, I am now using an external power sourse ( 12 Vdc / 100 Watt output) and I have lowered the units temp by 25 deg's F. plus improving my EAP 772 connection speeds by 267 Mb. (6 GHz transmitter) I'm purchasing a Tl-POE170S powder injector to test the EAP 772/BE11000. I have also improved the airflow by using an air gape between the celling and the unit by 3/4 of an inch.
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@Veech54 I have installed the new TL-POE170S (UN) (60W injector) S/N: Y23C0S6000367 , PN: 01600199. The EAP 772 (V1.0) is now up 12 deg’s F (112 to 114 deg’s F) the unit runs cooler with a 100W 12.0 Vdc external power unit. Running EAP 772 in auto from Omada OC200. All ethernet cables are Cat5E. I now believe the issue is in the PoE power conditioner in the EAP772 unit
case is still Open :TKID240777877
Sincerely
William R Connett
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@Veech54
I had the same issue. Didn't test the various power sources like you did, just using PoE+ TP-Link switch. I had it running for two days and ended up returning it. In those two days I saw constant 'heartbeat lost' messages before it would go into odopting/provisioning status. At some point there was an error during the adoption process so I had to power cycle it. It was very hot to the touch when I pulled it from the ceiling mount. I couldn't hold it for more than a few seconds due to how hot it was. In the end I went with EAP610's and it's more than I need for a home network. And you get two 610's for a little less than the price of the EAP772.
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