ER706W-4G can't connect to 5Ghz

ER706W-4G can't connect to 5Ghz

ER706W-4G can't connect to 5Ghz
ER706W-4G can't connect to 5Ghz
3 weeks ago - last edited 3 weeks ago
Model: ER706W-4G  
Hardware Version: V1
Firmware Version: ER706W-4G_V1_1_0 1.20240723.67170(4555)

Hi

 

No matter what i try i can't get any pc's or phones to connect to the 5Ghz of this router. 2.4Ghz can connect but is quite slow.

 

iPhones say incorrect password. PC's just say can't connect to this network.

 

I know the password is correct. At this stage i'm putting it down to hardware fault.

 

Things i've tried:

  • disabled the 2.4Ghz just in case.
  • change the channel width from auto to all the other ones
  • change the channel from auto to all the other ones
  • change the power from 10 - 20
  • enabled and disabled
  • rebooted router

 

the system log says:

 

client failed to connect to [ mac ] with SSID [ my ssid ] on channel 48 because WPA Authentication times out / failed.

 

is there anything else I can try before i have to try to send it back.

 

TIA.

  0      
  0      
#1
Options
1 Accepted Solution
Re:ER706W-4G can't connect to 5Ghz-Solution
3 weeks ago - last edited 3 weeks ago

Hi @locn 

Thanks for posting in our business forum.

locn wrote

 

the system log says:

 

client failed to connect to [ mac ] with SSID [ my ssid ] on channel 48 because WPA Authentication times out / failed.

 

is there anything else I can try before i have to try to send it back.

 

 

The error is typically considered a symptom of a weak signal. Either the client device antenna is too bad, or the transmit power cannot travel far to maintain a good connection.

 

And in addition, what kind of encryption do you use for the WIFI? You have to make sure your device supports the WPA3 if you force it on WPA3.

Usually, WPA2-AES is still recommended.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  1  
  1  
#2
Options
2 Reply
Re:ER706W-4G can't connect to 5Ghz-Solution
3 weeks ago - last edited 3 weeks ago

Hi @locn 

Thanks for posting in our business forum.

locn wrote

 

the system log says:

 

client failed to connect to [ mac ] with SSID [ my ssid ] on channel 48 because WPA Authentication times out / failed.

 

is there anything else I can try before i have to try to send it back.

 

 

The error is typically considered a symptom of a weak signal. Either the client device antenna is too bad, or the transmit power cannot travel far to maintain a good connection.

 

And in addition, what kind of encryption do you use for the WIFI? You have to make sure your device supports the WPA3 if you force it on WPA3.

Usually, WPA2-AES is still recommended.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  1  
  1  
#2
Options
Re:ER706W-4G can't connect to 5Ghz
3 weeks ago
hi @Clive_A I'm using WPA2-AES but i will move the router and see if that fixes it. thank you.
  0  
  0  
#3
Options