TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey

TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey

TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey
TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey
2024-11-25 18:00:55 - last edited 3 weeks ago
Tags: #SFP
Model: TL-SG3428X-M2  
Hardware Version: V1
Firmware Version: 1.20.4 Build 20241104 Rel.40746

Hello,

 

I believe I have a hardware failure but I wanted to check and see if there was a possibitlity it is not.  I have tp-link 10g TL-SM5310-T RJ45 modules in all for SFP ports on the switch.  25 is working fine, 26 does not get a link light or work at all, 27 and 28 are in a static link going to an EAP783.

 

I have tried all of the RJ45 modules in port 26 and none of them work in that port so i do not believe the RJ45 module is the issue.  I have also noticed in the course of investigating the issue that as I plug and unplug from port 26, port 27 often will briefly loose its connection but it comes back.

 

Am I missing something or is it likely that the switch is just bad?

 

Thanks!

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#1
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1 Accepted Solution
Re:TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey-Solution
2024-11-27 02:04:06 - last edited 3 weeks ago

Hi @Bonfigleo 

Thanks for posting in our business forum.

Bonfigleo wrote

Ok, I had not noticed that the switch got a new firmware this week.  I guess I'm dumb for having the auto updates on.  I rolled back the firmware and the problem goes away.  

We noticed something was not right with the new firmware.

We are looking into the new releases for the Omada switch adapting to V5.14.

If you just updated it, please revert to the previous firmware.

 

In your case, which is

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#3
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Re:TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey
2024-11-25 18:42:25

Ok, I had not noticed that the switch got a new firmware this week.  I guess I'm dumb for having the auto updates on.  I rolled back the firmware and the problem goes away.  

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#2
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Re:TL-SG3428X-M2 One SFP port not working 2nd one is a little flakey-Solution
2024-11-27 02:04:06 - last edited 3 weeks ago

Hi @Bonfigleo 

Thanks for posting in our business forum.

Bonfigleo wrote

Ok, I had not noticed that the switch got a new firmware this week.  I guess I'm dumb for having the auto updates on.  I rolled back the firmware and the problem goes away.  

We noticed something was not right with the new firmware.

We are looking into the new releases for the Omada switch adapting to V5.14.

If you just updated it, please revert to the previous firmware.

 

In your case, which is

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  2  
  2  
#3
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