How to disable on-screen tracking in VIGI VMS cloud

How to disable on-screen tracking in VIGI VMS cloud

How to disable on-screen tracking in VIGI VMS cloud
How to disable on-screen tracking in VIGI VMS cloud
3 weeks ago - last edited 2 weeks ago
Model: VIGI VMS  
Hardware Version:
Firmware Version:

Hi Support Team,

 

I recently migrated to VIGI VMS cloud, and its a great tool to manage and monitor multiple sites. However, post migration I encountered one issue, where in both VIGI mobile application, VMS desktop and from HDMI view from locally, the object tracking field for both "Human" and "Vesicles" appearing on the screen, which is very distracting. I tried playing with the setting both from the mobile application/VIGI VMS cloud portal, but it's still appearing.

 

Weirdly, this tracking is not visible on VIGI VMS cloud portal, when watching the feed.

 

Please suggest how to disable the On-screen prompt of tracking.(attached sample picture)

 

Regards,

Sk Shabbir

File:
IMG_9628.jpgDownload
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#1
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2 Accepted Solutions
Re:How to disable on-screen tracking in VIGI VMS cloud-Solution
2 weeks ago - last edited 2 weeks ago

Hi @skshabbir 

Thanks for posting in our business forum.

skshabbir wrote

  @Clive_A i tried disabling the Object Classification, but those tracking lines still appearing on both VIGI phone app, desktop app and watching locally through HDMI.

 

Please suggest.

 

Regards,

Sk Shabbir

Settings > Event > Smart Frame.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:How to disable on-screen tracking in VIGI VMS cloud-Solution
a week ago - last edited a week ago

Hi @skshabbir 

Thanks for posting in our business forum.

skshabbir wrote

  @Clive_A 

 

I don't see the "Smart Frame" option under the "Smart Event" section of the VIGI VMS cloud portal or in the mobile application. Please suggest

VMS:

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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Re:How to disable on-screen tracking in VIGI VMS cloud
3 weeks ago

Hi @skshabbir 

Thanks for posting in our business forum.

Try to disable Object Classification.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:How to disable on-screen tracking in VIGI VMS cloud
3 weeks ago

  @Clive_A i tried disabling the Object Classification, but those tracking lines still appearing on both VIGI phone app, desktop app and watching locally through HDMI.

 

Please suggest.

 

Regards,

Sk Shabbir

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#3
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Re:How to disable on-screen tracking in VIGI VMS cloud-Solution
2 weeks ago - last edited 2 weeks ago

Hi @skshabbir 

Thanks for posting in our business forum.

skshabbir wrote

  @Clive_A i tried disabling the Object Classification, but those tracking lines still appearing on both VIGI phone app, desktop app and watching locally through HDMI.

 

Please suggest.

 

Regards,

Sk Shabbir

Settings > Event > Smart Frame.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:How to disable on-screen tracking in VIGI VMS cloud
2 weeks ago

  @Clive_A 

 

I don't see the "Smart Frame" option under the "Smart Event" section of the VIGI VMS cloud portal or in the mobile application. Please suggest

File:
SMART_EVENT.JPGDownload
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#5
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Re:How to disable on-screen tracking in VIGI VMS cloud-Solution
a week ago - last edited a week ago

Hi @skshabbir 

Thanks for posting in our business forum.

skshabbir wrote

  @Clive_A 

 

I don't see the "Smart Frame" option under the "Smart Event" section of the VIGI VMS cloud portal or in the mobile application. Please suggest

VMS:

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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#6
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