Short preview in notification

marvin82

2 weeks ago - last edited a week ago

Posts: 10

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Registered: 2024-09-13

Short preview in notification

2 weeks ago - last edited a week ago

Tags: #VIGI VMS #VIGI App Related #Notification

Hello!

I use 5xc250 and 2xC450 cameras with NVR1008H.

Te problem which I have apeared in notification menu in the VIGI app. The button on the bottom in the middle with bell icon.

Movement detection is configured and work perfectly, i receive the noitification on my phone, and after click on it I can seee the short preview. This preview ends exactly when the movemenets starts, It means I can't see exaclty what happened but I can see what happened 10 sec before.

This problem occurs only on C250. inside house I have 2 C450 and the preview is perfect long and the event is exactly in the middle of the movie.

When I enter into camera menu=>playback the marked zone in the timeline is much longer and I can watch complete movie.

It looks like the notification is not perfeclty matched with the preview. Or the preview is too short.

Is there any solution for it?

1 Accepted Solution

Clive_A

a week ago - last edited a week ago

Posts: 5940

Helpful: 2908

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Registered: 2023-06-09

Re:Short preview in notification-Solution

a week ago - last edited a week ago

Hi @marvin82

Thanks for posting in our business forum.

You might want to check if there is a new firmware to it. Or if your firmware is on the latest:

https://www.tp-link.com/en/support/download/vigi-c250/#Firmware

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Short preview in notification

Short preview in notification

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