Hi @Clive_A,

I'm unable to make Device Info export from affected ER605 Router - got following error:

the ER605 on second site has no problems exporting the Device Info.... 

Hi @Clive_A,

I've just realised, that on secondary site all Port Forwarding entries are gone, some of them still working on router and some not........

after defining the entries again, all is working fine again....

looks that there is some deeper problem with the controller.

Current controller version is: 5.15.20.13, running on VMware VM on Windows Server 2022 as the only application

Hi @ZoloNN 

Thanks for posting in our business forum.

ZoloNN wrote

Hi @Clive_A,

 

I've just realised, that on secondary site all Port Forwarding entries are gone, some of them still working on router and some not........

after defining the entries again, all is working fine again....

 

looks that there is some deeper problem with the controller.

 

Current controller version is: 5.15.20.13, running on VMware VM on Windows Server 2022 as the only application

I am not sure if it is a problem with your environment.

So far, no issue reported. I am curious about your upgrade process from the previous controller. So on the previous one, it works all perfectly, but after you upgraded the controller, it became this?

I think we still need a remote. Reply to my email about the schedule so we can look into this?

Hi @ZoloNN 

Thanks for posting in our business forum.

Dev presumed that this is a problem with your controller performance. It's too weak, which it loses certain config.

Don't have any better ideas. This might need to be restored or from scratch.

Try a controller with the better performance. Restore the backup?