Configuration Guide How to Create Operator Accounts for the Hotspot System?
Background:
This post provides a configuration guide on how to create operator accounts and how to log in the Hotspot system.
This Article applies to:
Omada SDN Controllers v5.15 and above.
Application Scenario:
The Operators tab is used to manage and create operator accounts that can only be used to remotely log in to the Hotspot system and manage vouchers and local users for specified sites. The operators have no privileges to create operator accounts, which offers convenience and ensures security for client authentication.
Configuration Steps:
Step 1. Create Operator accounts:
1. Login to the controller and go to Site view, click Hotspot in the sidebar and click Operators.
2. Click Create Operator on the lower-left, and the following window pops up:
3. Specify the username, password, and role for the operator account. Admin role has read and write permissions, while Viewer role has read-only permissions.
4. (Optional) Enter a description for identification.
5. Select sites from the drop-down list of Site Privileges. Click Save.
6. The operator accounts are created and displayed in the table. You can view the information of the create operator accounts on the page, search certain accounts through the name and notes, and use icons for management.
Step 2. Log in to the Hotspot System with the operator accounts.
For Software Controllers:
Visit the URL https://Controller Host’s IP Address:8043/ControllerID/login/#hotspot
(for example:https://192.168.0.174:8043/4d4ede7983bb983545d017c628feaa3d/login/#hotspot), and use the operator account to enter the Hotspot system.
For Hardware Controllers:
Visit the URL https://Controller Host’s IP Address:443/ControllerID/login/#hotspot
(for example: https://192.168.0.174:443/4d4ede7983bb983545d017c628feaa3d/login/#hotspot ), and use the operator account to enter the Hotspot system.
For Cloud-based Controllers:
Visit the URL https://URL of the controller/ControllerID/login/#hotspot , and use the operator account to enter the Hotspot system.
Verification:
Below is a login page of software controller Hotspot system:
Recommended Threads:
What is Controller/Omada ID and How to Get it?
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Thank you in advance for your valuable feedback!
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Have other off-topic issues to report?
Welcome to > Start a New Thread < and elaborate on the issue for assistance.
I allready add a new App as you mention in the "What is Controller/Omada ID and How to Get it?"
What can I do if I get the next message please:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Wed Sep 03 22:31:17 GMT 2025
There was an unexpected error (type=Not Found, status=404).
Im using a OC200 full updated, i'm in the same network and I can do ping to the contoller.
BR!
Did you try with a different web browser? Please try with private mode.
If possible, please test with different PCs.
IvanOrozcoGonz wrote
I allready add a new App as you mention in the "What is Controller/Omada ID and How to Get it?"
What can I do if I get the next message please:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Wed Sep 03 22:31:17 GMT 2025
There was an unexpected error (type=Not Found, status=404).
Im using a OC200 full updated, i'm in the same network and I can do ping to the contoller.
BR!
@Vincent-TP Hi Vincent.
Yes, I tried it in private mode and in three different internet browsers. I also tried on a different PC without success.
I think the "Whitelabel Error Page" message is because I'm not redirecting to the correct Captive Portal, but I don't know how to identify it.
Could you please provide an example with a full address where the last frame of the address is visible starting with "/login/#hotspot"?
BR! 
Vincent-TP wrote
Did you try with a different web browser? Please try with private mode.
If possible, please test with different PCs.
IvanOrozcoGonz wrote
I allready add a new App as you mention in the "What is Controller/Omada ID and How to Get it?"
What can I do if I get the next message please:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Wed Sep 03 22:31:17 GMT 2025
There was an unexpected error (type=Not Found, status=404).
Im using a OC200 full updated, i'm in the same network and I can do ping to the contoller.
BR!
Vincent-TP wrote
Did you try with a different web browser? Please try with private mode.
If possible, please test with different PCs.
IvanOrozcoGonz wrote
I allready add a new App as you mention in the "What is Controller/Omada ID and How to Get it?"
What can I do if I get the next message please:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Wed Sep 03 22:31:17 GMT 2025
There was an unexpected error (type=Not Found, status=404).
Im using a OC200 full updated, i'm in the same network and I can do ping to the contoller.
BR!