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Replacement Parts for VIGI C540S

Replacement Parts for VIGI C540S

Replacement Parts for VIGI C540S
Replacement Parts for VIGI C540S
2025-04-24 00:09:18 - last edited 2025-04-24 06:35:13
Model: VIGI C540S  
Hardware Version: V1
Firmware Version:

Hello, 

I have a VIGI C540S that managed to get some water into the Ethernet plug and caused the plug and the cable to rust pins away, as with the POE it acted like an anode. 

I want to replace the cable that goes into the camera and connects to the chip board via a 12 pin connector. 

The reason for me going down this route is the camera is less than a year old but based on the warranty and replacement,t the water ingress is not covered and my fault. 

I have managed to pick up some similar cables, but the 12 pin plug into the camera chip board is a different connection. is there anyone that I am able to purchase a replacement cable from? 

Thanks you for your assistance 

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#1
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2 Accepted Solutions
Re:Replacement Parts for VIGI C540S-Solution
2025-04-24 01:53:51 - last edited 2025-04-24 06:35:13

Hi @Bellis4127 

Thanks for posting in our business forum.

If you are looking for this?

Pinout diagram

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#2
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Re:Replacement Parts for VIGI C540S-Solution
2025-04-24 06:35:04 - last edited 2025-04-24 06:35:14

Hi @Bellis4127 

Thanks for posting in our business forum.

Bellis4127 wrote

I have the pin out, But I think replacing the cable would be much easier. I was hoping there is a refurbishment or repair contact that I could purchase the part from.

You can try out the local support team. Not sure if the part could be purchased. That depends on whether we have this part listed as a part that could be replaced.

We indeed have part RMA and I think the support rep could help you with this easy part replacement.

We don't have repair system. Just RMA and part RMA.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
Recommended Solution
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#4
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3 Reply
Re:Replacement Parts for VIGI C540S-Solution
2025-04-24 01:53:51 - last edited 2025-04-24 06:35:13

Hi @Bellis4127 

Thanks for posting in our business forum.

If you are looking for this?

Pinout diagram

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
Recommended Solution
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  0  
#2
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Re:Replacement Parts for VIGI C540S
2025-04-24 04:22:18
I have the pin out, But I think replacing the cable would be much easier. I was hoping there is a refurbishment or repair contact that I could purchase the part from.
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  1  
#3
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Re:Replacement Parts for VIGI C540S-Solution
2025-04-24 06:35:04 - last edited 2025-04-24 06:35:14

Hi @Bellis4127 

Thanks for posting in our business forum.

Bellis4127 wrote

I have the pin out, But I think replacing the cable would be much easier. I was hoping there is a refurbishment or repair contact that I could purchase the part from.

You can try out the local support team. Not sure if the part could be purchased. That depends on whether we have this part listed as a part that could be replaced.

We indeed have part RMA and I think the support rep could help you with this easy part replacement.

We don't have repair system. Just RMA and part RMA.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
Recommended Solution
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#4
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