ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !

ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !

25 Reply
Re:ER8411 1.3.0 April build pre-release SFP+ LAN port SERIOUS issue !
2025-04-30 21:57:37

  @GRL 

 

I needed to make some changes tonight, so rebooted the network after.

 

My WAN.LAN2 SFP+ is not-operational again.  I will leave it like this until tomorrow incase anyone at TP-Link wants to remote in or wants logs from me, just let me know

 

Main: ER8411 x1, SG3428X x1, SG3452 x1, SG2428LP x1, SG3210 x1, SG2218P x1, SG2008P x3, ES208G x1, EAP650 x6 Remote: ER7206 v2 x1, ER605 v2 x3, SG2008P x2, EAP650 x2, ES205G x1 Controller: OC300
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#12
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Re:ER8411 1.3.0 April build pre-release SFP+ LAN port SERIOUS issue !
2025-05-02 13:15:32

I've got the same issue, on firmware 1.3.0. Having to go and power the router off totally wait a few sec and power it back on to get the SFP+ (port2) to start working again, a reboot has no effect, it has to be a power down. Tried swapping the SFP+ modules, swapping the fibre and using an SFP+ DAC cable. I even swapped out the TP-Link TL-SX3008F the ER8411 connects to (as i happened to have a spare), nothing worked. As a test i used the same SFP+ modules and fibre to link both the TP-Link TL-SX3008F switches together and the connection worked perfectly. So its defo a firmware issue as it was fine on the previous firmware, never missed a beat...

OC300 v1 ER8411 v1 TL-SX3008F v1.20 T1600G-52TS v1 TL-SG1218MPE v5 TL-SG608E v6 TL-SG605E v5 EAP225 v3 (x3) EAP225-Outdoor v1 (x2) EAP235-Wall v1 (x2)
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#13
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-02 13:24:04 - last edited 2025-05-02 13:25:43

 I have edited the post title as this same build firmware is now Official and available on the support pages, and clearly has a confirmed and repeatable issue.

 

I did manually reflash my 8411 with the 1.3.0 version i downloaded from support page, just in case there was any difference, same issue - it is the same build date and REL though.

 

 

Main: ER8411 x1, SG3428X x1, SG3452 x1, SG2428LP x1, SG3210 x1, SG2218P x1, SG2008P x3, ES208G x1, EAP650 x6 Remote: ER7206 v2 x1, ER605 v2 x3, SG2008P x2, EAP650 x2, ES205G x1 Controller: OC300
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#14
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-05 19:06:02

I re-confirmed this issue exists on a totally unconfigured router as well on 1.3.0

Pin hole reset, zero controller or standalone configuration, router came back up no SFP+ LAN port.  Power cycle, still zero configuretion, port was back up. 

Main: ER8411 x1, SG3428X x1, SG3452 x1, SG2428LP x1, SG3210 x1, SG2218P x1, SG2008P x3, ES208G x1, EAP650 x6 Remote: ER7206 v2 x1, ER605 v2 x3, SG2008P x2, EAP650 x2, ES205G x1 Controller: OC300
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#15
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-06 07:53:40

Hi @GRL @MantonL @MR.S 

Thanks for posting in our business forum.

I need a diagram of your network with the SFP+ marked out.

The SFP module number is involved in this case.

Your exported backup. Original backup(not the support backup).

Your current firmware build. I see GRL mentioned it is pre-release.

 

Will create tickets for you guys regarding this and backup.

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#16
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-06 08:02:05 - last edited 2025-05-06 08:24:55

  @Clive_A 

 

Current firmware build - 1.3.0 Build 20250407 Rel.80897.    (downloaded form EN support siute as an official firmware, same build version and rel as the last pre-release on controller firmware feature)

 

Current SFP+ DAC cable - QSFPTEK 10Gb/s SFP+ DAC Cable 1 Meters

I have 5 of these.  All work fine on firmware 1.2.3 and older, all work fine on SG3428X switch ports to other stuff in both 10g and 1g mode

I also tested 2 sets of these TP-Link SM5310-T 

 

Network Diagram - 

Its simple - Router > SG3428X v1.3 SFP+ ports

 

Controller Config - Attached

 

 

 

 

EDIT = Also sent in reply to the ticket email

 

 

File:
omada_backup_5.15.20.38_2025-05-06_09-00-36.cfg.zipDownload
Main: ER8411 x1, SG3428X x1, SG3452 x1, SG2428LP x1, SG3210 x1, SG2218P x1, SG2008P x3, ES208G x1, EAP650 x6 Remote: ER7206 v2 x1, ER605 v2 x3, SG2008P x2, EAP650 x2, ES205G x1 Controller: OC300
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#17
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-06 19:40:31

  @Clive_A 

 

Hi Clive

Support Ticket updated and an OC300 backup attached to it.

 

Best Regards

Lee...

 

Clive_A wrote

Hi @GRL @MantonL @MR.S 

Thanks for posting in our business forum.

I need a diagram of your network with the SFP+ marked out.

The SFP module number is involved in this case.

Your exported backup. Original backup(not the support backup).

Your current firmware build. I see GRL mentioned it is pre-release.

 

Will create tickets for you guys regarding this and backup.

 

OC300 v1 ER8411 v1 TL-SX3008F v1.20 T1600G-52TS v1 TL-SG1218MPE v5 TL-SG608E v6 TL-SG605E v5 EAP225 v3 (x3) EAP225-Outdoor v1 (x2) EAP235-Wall v1 (x2)
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#18
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-07 06:26:17

Thought i would post an update

 

Support confirmed the issue, and are still analyzing.  They replicated it 14 times out of 242 reboots

Main: ER8411 x1, SG3428X x1, SG3452 x1, SG2428LP x1, SG3210 x1, SG2218P x1, SG2008P x3, ES208G x1, EAP650 x6 Remote: ER7206 v2 x1, ER605 v2 x3, SG2008P x2, EAP650 x2, ES205G x1 Controller: OC300
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#19
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-09 02:02:06

To anyone reading this:

As of now, we have confirmed an issue with firmware version 1.3.0. Our team is currently reviewing and recompiling the code for further testing. Once resolved, we will release an updated version promptly.

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#20
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Re:ER8411 1.3.0 April build pre-release / Official SFP+ LAN port SERIOUS issue !
2025-05-09 05:56:13

  @Clive_A 

 

Will you be able to release it as a separate file on the forum rather than just through controller firmware page?   If it has the same version number, controller wont update a device on the firmware page, even if the build date is newer (support confirmed this) 

Main: ER8411 x1, SG3428X x1, SG3452 x1, SG2428LP x1, SG3210 x1, SG2218P x1, SG2008P x3, ES208G x1, EAP650 x6 Remote: ER7206 v2 x1, ER605 v2 x3, SG2008P x2, EAP650 x2, ES205G x1 Controller: OC300
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#21
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