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Live View or Playback problem using VIGI Security Manager on PC

Live View or Playback problem using VIGI Security Manager on PC

Live View or Playback problem using VIGI Security Manager on PC
Live View or Playback problem using VIGI Security Manager on PC
2025-06-05 13:23:08 - last edited 2025-06-06 05:37:55
Tags: #VIGI Security Manager #Live View #Playback
Model: VIGI Security Manager  
Hardware Version: V1
Firmware Version: 1.7.2

Hi,

 

Recently I've been having this video performance issue on my PC using the Security Manager. The video is somewhat laggy,skippy,slow. I do know it's not a hardware issue (I have 4 VIGI cameras and it all works well when I view it on my Smartphone. These are the things that I have done on my end to try to rectify the problem:

 

1. Uninstalled and reinstalled the Security Manager

2. Downgraded/Upgraded the Security Manager

3. Updated my Video Card driver (using Nvidia RTX2060)

4. Called the Support Hotline locally (TPLINK).

 

As I have mentioned before this only started recently (2 weeks ago perhaps). No hardware changes on my PC nor any changes with my surveillance setup. 

 

Any help would be greatly appreciated. Thank you!

 

Regards,

Hector 

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#1
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1 Accepted Solution
Re:Live View or Playback problem using VIGI Security Manager on PC-Solution
2025-06-06 04:58:39 - last edited 2025-06-06 05:37:55

  @Clive_A Hey I appreciate your response! The moment you mentioned that it was a network issue something clicked on me. I did remember connecting my PC to my gateway modem via an Ethernet cable. All the while it has been wirelessly connected to my 3rd party router. When I disconnected the ethernet cable and re launch the Security manager...Alas it fixed the problem! Thank you so much again!

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#3
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2 Reply
Re:Live View or Playback problem using VIGI Security Manager on PC
2025-06-06 01:50:27

  @JustHex 

There is no update to anything, even the software. So it became laggy two weeks ago?

What are the cameras?

You should consider whether there is a problem with the network. Disable IPv6 on your computer.

If you are in the same network as the camera, this is a LAN transmission. Any laggy problems indicates a problem with your local network.

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#2
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Re:Live View or Playback problem using VIGI Security Manager on PC-Solution
2025-06-06 04:58:39 - last edited 2025-06-06 05:37:55

  @Clive_A Hey I appreciate your response! The moment you mentioned that it was a network issue something clicked on me. I did remember connecting my PC to my gateway modem via an Ethernet cable. All the while it has been wirelessly connected to my 3rd party router. When I disconnected the ethernet cable and re launch the Security manager...Alas it fixed the problem! Thank you so much again!

Recommended Solution
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  1  
#3
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