Hi  @Rahzadan 

Thanks for all the info. 

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID250813878. Please check your email box and ensure the support email is well received. Thanks!

Rahzadan wrote

@Vincent-TP 

 

No matter how many times I click "Refresh AFC", it is always Failed. I guarantee it is enabled (see my previous above screenshots). I cannot see or use any 6Ghz bands.

 

 

Here is the firmware page. I am on 1.3.1 Build 20250715.

 

 

The AFC failure may occur under the following circumstances:

1. The EAP cannot access the external network - It definitely can. My 5G and 2.4G clients are able to access the AP and have internet access.
2. No SSID is configured for both 2G & 5G frequency bands - There definitely is. 5G and 2.4G clients are connected and working. See here:
3. 
4. The EAP is installed outdoors with no other SSID broadcasts nearby - There are many other neighboring SSID's nearby.

Please verify whether any of these conditions apply to your setup.

 

What's more, before update to 1.3.1 Build 20250715, was the AFC working correctly? - I have not tried any other firmware versions, as I updated to this as soon as I recieved the unit. Is there a specific version you recommend?

Hi  @Rahzadan 

Thank you for the sharing and glad to hear that the AFC is working now.

ETA is always not accurate.  

I had feedback to R&D and they are considering to add one more pre-release version, or speed up the next official release. Thanks for the understanding.

Rahzadan wrote

@Vincent-TP 

 

I was able to work with support and isolate the issue causing AFC to fail. Thank you for raising a support ticket on my behalf. I'm currently running an internal "Confidential Only For Test" firmware that was provided to me by support, that fixes AFC. I won't post this firmware publically since it labelled confidential.

 

I was just wondering if there is an ETA on a new Pre-release build (or final build) of the firmware that will include this fix. I'm not able to do a settings backup, as the backup feature on the test firmware I'm running only outputs diagnostic info and not a .bin backup.

 

Thanks!

Hi  @ripper64 

We will update a new pre-release version soon. That version should fix this issue.

ripper64 wrote

  @Vincent-TP 

 

Hi

 

I am having the same issue. Is there any way I can get access to the beta/debug firmware to get my AFC working? Do I need to call support to get access to it?

 

Thank You

Jeff

Hi  @ripper64 

We had released the new pre-release version, you may update to it and see if the sitaution persists:

EAP772v2 | EAP723v1 | EAP772-Outdoor V1 1.3.1 Pre-release Firmware (released on 5th Sep, 2025)

ripper64 wrote

  @Vincent-TP 

 

Hi

 

I am having the same issue. Is there any way I can get access to the beta/debug firmware to get my AFC working? Do I need to call support to get access to it?

 

Thank You

Jeff

@Rahzadan  FYI

Hi  @ripper64 

Thank you for the update. 

ripper64 wrote

  @Vincent-TP 

 

I updated to the latest version of EAP772-Outdoor V1 1.3.1 Pre-release Firmware and the AFC is now working.

 

Thank you