TP-Link Omada EAP650-DESKTOP - Difficutlies buying Canadian version in Canada
Hello.
Canadian company here with Candian Omada devices, Om200 and a few APs. Works well.
We order EAP650 Desktop from Canadian suppliers and get the US version according to label of the product when it arrives.
Not an exception as it has happened with two Canadian suppliers.
We do not want to add US devices, lots of technical issues.
Does anybody have a recommendation for a supplier where we can be sure they will ship Canadian versions only ?
Thanks.
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Hi @VillagersON
Thanks for the reply.
For this kind of request, please create a support ticket to support team, they will help you out.
In the ticket, please list the following info:
1. this Forum ID 832480;
2. the invoice of the EAP;
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Hi @VillagersON
Currently, our EAP labels do not differentiate between the US and CA versions, and they are uniformly marked as the US version.
What's the version displaying on the Omada controller? Are they showing as US version or CA version?
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Thanks, Vincent, for getting back.
The device shows as US version in the Omada controller, like the printed label on the device.
HW version 1.0.
We did a firmware update as on your website you offer a Canadian Firmware for download.
EAP650-Desktop(CA)_V1_1.0.2 Build 20250123 (next to the US version EAP650-Desktop(US)_V1_1.0.0 Build 20240904).
FW update (Browser access over IP address) was successful, after restart new version but surprisingly still shows as US.
Havent adopted into our Omada network.
We have an experience as we tried adopting a US version of an EAP610 some time ago, which caused quite some hickups with our existing Canadian APs.
Not brave enough to try this again.
Some sources say Wifi frequencies US differ from Canada, so US should not be operated in Canada at all - I dont know if that applies to your devices.
Is there a way to localize and convert to Canadian version?
Thanks!
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Hi @VillagersON
Thanks for the reply.
For this kind of request, please create a support ticket to support team, they will help you out.
In the ticket, please list the following info:
1. this Forum ID 832480;
2. the invoice of the EAP;
- Copy Link
- Report Inappropriate Content
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