Hello!

I have two NVRs (1008H) Both are connected to Vigi Cloud VMS. I want to use them with Vigi secutity manager, but VSM only saw the device for a week. Then it disappeared. The other one doesn't see it at all. For testing, I created a company on tplinkcloud. and added the devices to it. I saw both on the web but unfortunately I didn't see them in VSM. Why is this? what worked before now doesn't work and the other one never does.

HMBP