No device in Vigi Security manager
Hi, Iam using Vigi for over a year and it work great.
But today after starting security manager it show no device (they are connected to my TP link account - no VMS just through cloud).
On my phone it still work great. But even after reinstalling manager still no device.
Iam log in with my account (that do have caneras - as I mentioned on phone its working)
When I go into Setting - Device I only see cameras in Discovered devices. Nothing in My Devices and I can't even add the device again as it say "Failed to connect to the internet"
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Dream-Walker wrote
@LukaGri im having this issue also, uninstalled and installed again still nothing
PC Windows 10 - No devices
Handphone - All devices present
NVR1016H - All devices present
What if you try with the latest VPC?
https://www.tp-link.com/en/business-networking/vigi-software-service/vigi-pc-client/
If the issue persists, please provide screenshots of the interface you are referring to.
In addition, you can re-login to your account and check.
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@LukaGri Just small update - to rule out its problem in my computer or network I remotly connect to my work computer install Vigi Security Manager and after login ing no device as well.
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@LukaGri im having this issue also, uninstalled and installed again still nothing
PC Windows 10 - No devices
Handphone - All devices present
NVR1016H - All devices present
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Dream-Walker wrote
@LukaGri im having this issue also, uninstalled and installed again still nothing
PC Windows 10 - No devices
Handphone - All devices present
NVR1016H - All devices present
What if you try with the latest VPC?
https://www.tp-link.com/en/business-networking/vigi-software-service/vigi-pc-client/
If the issue persists, please provide screenshots of the interface you are referring to.
In addition, you can re-login to your account and check.
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Yeah VIGI PC client worked. I just installed it together with Vigi VMS service - wasnt aware that there is another option.
But yesterday afternoon I try again Security Manager and it start working again. With Iam happy because it has better UI for zooming in picture and switching playback (booth I do quite offten).
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LukaGri wrote
Yeah VIGI PC client worked. I just installed it together with Vigi VMS service - wasnt aware that there is another option.
But yesterday afternoon I try again Security Manager and it start working again. With Iam happy because it has better UI for zooming in picture and switching playback (booth I do quite offten).
VSM is no longer supported. Its successor is VPC. So, you can uninstall the old version and continue with the new VPC system.
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